What are the responsibilities and job description for the Service BDC Representative position at BEV SMITH KIA?
One of south Florida’s most successful auto dealer, Bev Smith Kia is looking to add a Service BDC agent to the team!
Responsibilities:
- Ensure all inbound service inquiries are answered promptly, professionally, and according to script
- Make outbound calls to generate appointments
- Confirm appointments, and reschedule missed appointments
- Log customer information, and update CRM
- Responsible for helping to drive traffic to our dealerships
Qualifications:
- Call Center and/or automotive experience preferred
- Bilingual English and Spanish preferred
- Strong written and verbal communication
- Energetic, well-spoken and have a passion for delivering excellent customer service
- Confident and go-getter personality
- Must be dependable and punctual
- Must be process-driven, coachable, and trainable
- Strong computer and Internet skills
- Ability to work Mondays through Saturdays, and evenings
- Must be able to pass a background check, drug test
- Must be motivated by reaching and exceeding goals
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $14