Operations Lead: BevMo! Hiring Day Event!

Gopuff x BevMo is holding a Hiring Day Event for Part Time & Full Time opportunities where we will be conducting in-person interviews for our Operations Leads position for ourNovato, Greenbrae/Larkspur area, and San Rafael locations.

Where: 760 Francisco Blvd W, San Rafael, CA 94901

When: Friday August 18th from 12pm to 6pm

Documents Required to secure an interview:

• Updated hard copy of resume
• 2 forms of I9 Documents (Ex. Passport, Driver License, State ID, Birth Certificate, SNN Card

Please fill out the following mandatory forms before the event:

EVENT SIGN UP SHEET:

https://docs.google.com/forms/d/e/1FAIpQLSfkJkdKf7-o6ymUEM1Y5Z4OJIsnlOpR4WtYTLR_H14ck_4Flg/viewform

Walk ups are welcomed and encouraged, bring a friend!

JOB DESCRIPTION:

The Operations Lead (OL) reports to the Omni Store Manager (OSM) and is responsible for driving a positive customer experience and all workflow related to assigned area of responsibility (AOR) including, but not limited to, sales, customer experience, merchandising, product flow, pricing, and inventory management. Leads and directs workload of Omni Associates in AOR and partners with the OSM and Assistant Omni Store Manager on company initiatives. The OL is responsible for ensuring order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.

Responsibilities:

• Model company values in all actions, communication and decision-making
• Provide direction, support, and ongoing feedback to Omni Associates
• Assist in conducting observation and coaching of Omni Associates
• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Assist with all Omni operations and assume responsibility for assigned category or Area of Responsibility (AOR).
• Execute:
• E-commerce standard operating procedures (SOP)
• Visual and merchandising standards for retail operations
• Pricing, signage, and displays accurately
• Merchandising direction, customer campaigns, and sales promotions
• Contribute to the monitoring and management of controllable expenses
• Regularly communicate with the Omni Store Manager to discuss strengths, opportunities, and trends in business
• Ensure departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
• Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service
• Ensure the team operates in accordance with company policies and procedures
• Ensure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
• Perform other duties as directed by management

Skills Required:

• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
• Collaboration and Teamwork: Work independently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes
• Service Focus: Place emphasis on creating customer loyalty by continually enhancing the customer experience. Show the capacity to identify and understand the needs of the customer, manage expectations and give priority to meeting and exceeding those needs
• Willingness to work a variety of scheduled shifts
• Lifting and merchandising products (duties include stocking shelves, receiving shipments, carrying orders to customer or driver vehicles)

Education & Experience:

• 1-2 years of experience at the management or supervisory level in a retail environment, warehouse management, logistics or restaurant industry

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Job Types: Full-time, Part-time

Pay: $17.76 - $19.50 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Larkspur, CA: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20