What are the responsibilities and job description for the Public Safety Dispatcher I - Sheriff's Office position at Bexar County, TX?

Salary : $4,117.00 Monthly

Location : Bexar County Sheriff's Office - 200 North Comal Street San Antonio, TX

Job Type : Full-time Regular

Job Number : 2025-01644

Department : Bexar County Sheriff's Office

Division : Sheriff Support Services

Opening Date : 01 / 02 / 2025

Closing Date : Continuous

Summary

Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder

Duties and Responsibilities

Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
Enters call subject matter into computer and prioritizes calls for service
Assigns call requests as a single service (law enforcement or fire / EMS) dispatcher over a two-way radio to law enforcement responders or fire / EMS responders in vicinity to investigate incident or provide assistance
Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen / recovered vehicle, warrants, vehicle registration and criminal history
Maintains public safety responder location and en route status logs
Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
Performs related duties as required

Minimum Qualifications

Graduation from High School or a General Education Development (GED) certificate

Skill in operating telecommunication equipment; skill in determining type and seriousness of calls

Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing results to your online application or fax them to (210) 335-2558 by the closing date.)

Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public

Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date

Must pass a psychological and physical exam including a drug screening

Must possess a valid driver's license

Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office

Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment

Must secure and maintain access to TLETS

May work more than 40 hours during the workweek

May be required to be on-call 24-hours a day

Must work weekends, holidays and perform shift work

Working Conditions and Physical Demands :

Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment

Occasionally moves items weighing up to 10-15 pounds

Occasionally moves about the office

Frequently communicates with others; must be able to exchange accurate information

Constantly operates a computer and other office productivity machinery

Positions self to perform essential functions

Must be able to remain in a stationary position

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone : 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For more detailed information, please click on the following link to view Benefits offered by Bexar County :

NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits.

Which best describes your highest level of education completed?

High School Diploma or G.E.D

Associates Degree

Bachelor's Degree

Master's Degree

None

Are you able to type 40 words per minute with no more than 7 errors? (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)?

Do you acknowledge and understand that you must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date?

Are you able to pass a psychological and physical exam including a drug screening?

Do you have a valid driver's license?

Are you able to secure and maintain a favorable background investigation from the Bexar County Sheriff's Office?

Do you acknowledge you must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment?

Are you able to secure and maintain access to TLETS?

Are you able to work more than 40 hours during the work week?

Are you able to be available by phone 24 hours a day and be on call?

Are you able to work weekends, holidays and perform shift work?

Required Question

Salary : $4,117

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Public Safety Dispatcher I - Sheriff's Office

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