Intake Specialist Peer Support - Grant Funded

• Assists with intake, reviews, and manages all documents and determines the appropriate process flow; prepares and routes documents as needed to the appropriate individuals or office/departments
• Meets with individuals on-on-one and conducts the initial intake of cases/assignments
• Answers questions in person, by phone, or electronically about office services and operations; trains and supports the public and members with research, contacts, information, processes or other resources
• Maintains records and reports in accordance with standard operating procedures and as required by other agencies
• Confers with various entities to complete research or provide additional information as needed
• Performs detailed data entry from electronic source material into system(s); may include various legal documents from real property records, student records, DD214's, federal documentation; scans documents and monitors screen image and ensures proper recording
• Conducts quality assurance reviews on documents and records as instructed
• Performs other duties as assigned

• Graduation from High School or a General Education Development (GED) certificate, and three (3) years administrative or general office experience in a customer service environment or similar; or equivalent combination of education and experience
• Working knowledge of MS Office products; skill in operating a personal computer, scanning equipment, and basic office equipment
• Skill in communicating effectively, both verbally and in writing; skills to effectively communicate with and support a wide variety of people of diverse backgrounds, including an understanding and respect for cultural, ethnic and individual differences
• Ability to establish and maintain effective working relationships with co-workers, County employees, outside organizations and the public
• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
• Must secure and maintain a favorable background investigation and clearance
• (Position may require additional security clearance requirements established by the Military)
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek

• Experience working with Veteran and Military populations 

• Constantly working in indoor conditions
• Occasionally moves items weighing up to 10 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Salary : $3,465