What are the responsibilities and job description for the Plumbing Dispatcher position at Beyer Plumbing Co.?
Here at Beyer Plumbing Co., we don't just provide plumbing solutions; we create a supportive and rewarding work environment where our team lives by our six core values:
- Honor God - We embody our faith
- Integrity - We stand by our word
- Relationships - We genuinely care about people
- Teamwork - We thrive through collaboration
- Respect - We deeply value every individual
- Honesty - We are champions of the truth
Our commitment to our employees goes beyond the immediate benefits. We are incredibly proud of our strong tradition of retaining dedicated, long-term team members who have grown and thrived within our organization. When you join our team, you become part of a family of professionals who have chosen to make Beyer Plumbing Co. their home for years, thanks to our supportive environment, growth opportunities, and a culture that truly values each individual.
Why work with us?
- Fun, friendly environment! We work hard and enjoy team camaraderie in our open, collaborative office.
- Comprehensive benefits package to support you and your family.
- Annual events like our summer BBQ, Spurs night, and Christmas party to celebrate team wins.
- Continuing education reimbursement to help you grow.
- Performance-based bonuses awarded twice a year as well as monthly spiff opportunities!
Learn more: https://beyerplumbing.com/about-us/
Pay Range: starting at $26/hour
Hours: Monday - Friday 7:30am-4:30pm (one week on call per month)
What we offer:
- Medical (employer covers 100% for the employee)
- Dental
- Vision
- Cancer insurance
- Long-term and short-term disability
- Company paid life insurance at $25,000!
- 3 Weeks of PTO accrued on day one and usable after 90 days
- 6 Paid Holidays
- 401k with company contributions
- Company Phone
- Career advancement opportunities
The Plumbing Dispatcher plays a critical role in organizing service calls and efficiently dispatching technicians to meet customer needs.
Responsibilities
- Communicate with customers to schedule service calls.
- Effectively dispatch technicians based on zone, skillset, and availability.
- Answer incoming calls and adjust the technician schedule in real-time.
- Track and log technician hours and job progress.
- Use plumbing knowledge to accurately estimate job durations.
- Maintain constant communication with techs and customers for smooth service delivery.
- Manage the dispatch board and ensure efficient job flow.
- Support plumbers with purchase orders as needed.
- Assist with customer service calls and various administrative tasks.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years dispatch experience
- Customer service and phone handling experience
- Knowledge of Microsoft Office
- Service Titan experience
- Excellent verbal communication & multitasking skills
- Detail-oriented and strong organizational skills
- Familiarity with San Antonio and surrounding areas
- Plumbing industry knowledge is a plus
Salary : $26
