Member Engagement Representative

About Beyond Med

Beyond Med is revolutionizing healthcare by offering access to premium medical specialties, including Acupuncture, Mental Wellness, Anti-Aging, Med Spa, Weight Loss, Fertility, Physical Therapy, Chiropractic, Plastic Surgery, Dermatology, and more. We work with employers to provide their employees access to a network of top-tier healthcare providers.

We are seeking a Member Services Representative to serve as the frontline contact for our members, ensuring a seamless and high-quality experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping people navigate their healthcare options. We are looking for a team member with aspirations of growing within the company.

Key Responsibilities

• Provide exceptional customer service to Beyond Med members via phone, email, and chat.
• Make outgoing calls and check-ins to membership base
• Assist members with inquiries regarding their benefits, provider network, coverage, and account information.
• Guide members through the process of booking appointments with healthcare providers.
• Educate members on the services and features available through Beyond Med’s network.
• Troubleshoot and resolve member issues, escalating complex cases to the appropriate department as needed.
• Maintain accurate and detailed records of member interactions in our CRM system.
• Support member onboarding efforts, ensuring a smooth transition into Beyond Med’s healthcare ecosystem.
• Assist in obtaining SMS opt-in consent from members for marketing and communication purposes.
• Collaborate with internal teams (Marketing, Provider Relations, and Tech Support) to enhance the overall member experience.
• Other duties and responsibilities as assigned by the manager to support team's objectives and business needs.

Qualifications & Skills

• 2 years of customer service, call center, or healthcare experience preferred.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Ability to multitask and manage high-volume interactions efficiently.
• Problem-solving mindset with a proactive approach to member concerns.
• Experience using CRM software and customer support platforms.
• Familiarity with healthcare services, insurance models, or wellness programs is a plus.

Why Join Beyond Med?

• Salary and benefits package.
• Opportunities for career growth in a rapidly expanding healthcare company.
• Collaborative and supportive work environment.
• The chance to make a meaningful impact on people’s healthcare journeys.

If you're passionate about healthcare and customer service, we’d love to have you on our team!

Apply today and help us transform the future of healthcare!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Miami, FL 33137 (Required)

Ability to Relocate:

• Miami, FL 33137: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25