Payroll Specialist - REMOTE

Beyond Payroll and HCM is looking to hire a full-time Payroll Specialist to join our growing team specializing in cutting-edge SaaS-based Human Capital Management and highly personalized support. Our clients utilize our powerful cloud-based HCM Platform to manage the entire employee lifecycle, including talent acquisition, onboarding, performance management, time, benefits, payroll, and labor analytics. The Payroll Specialist will oversee client accounts, input payroll data, cut payroll checks, generate payroll reports, and be the key point person for our clients' payroll and software issues.

We need your help to service a rapidly growing number of clients! We seek an energetic professional who is a teacher at heart, enjoys developing long-lasting relationships with clients, and thrives in a fast-paced payroll and workforce management environment. As a part of our team, your aptitude for figures, tech-savvy skills, and problem-solving toolbox will help us deliver exceptional service to our small business clientele. This is an amazing learning opportunity in a fast-paced environment where our team and culture are our highest priority. This will be a great way to learn about human resources, payroll, payroll tax services, and insurance offerings.

WHAT'S IN IT FOR YOU:

You will receive an attractive hourly rate of $23.00-$25.00 plus potential quarterly bonuses. We offer generous PTO, holiday pay, employer-paid health and dental insurance, vision insurance, yearly profit sharing, 401(k) contributions of 4%, and many other perks to all full-time employees. Fulfilling career and competitive income opportunities exist for someone who will grow with us!

WHAT WE ARE LOOKING FOR:

• Must be extremely tech-savvy!
• Passion for helping small businesses succeed!
• 2 years' experience in a customer-facing role (Any customer service or tech support experience is helpful!)
• Industry-specific payroll experience is preferred but not required.
• An exceptional attitude and a natural ability to work effectively in a client-focused environment is a must.
• Excellent verbal & written communication skills.
• Must be detail-oriented & able to work effectively under deadlines.
• Ability and desire to take responsibility for your work with limited supervision.
• Desire to learn and grow your payroll, HR, HCM, performance management, and benefit skills to drive our clients' engagement, productivity, and business value!

WHAT YOU WILL DO:

• Proactively monitor, validate, and act on any highlighted concerns in each payroll run
• Communicate payroll status effectively and concisely both internally and externally to the client.
• Be able to troubleshoot payroll problems as they arise and know when to use available resources for assistance.
• Ensure accurate delivery of payroll to clients when printing, sorting, and sealing checks
• Strive to form long-lasting working relationships with clients
• Understand the impact of service quality on client satisfaction and client retention
• Attend all available training opportunities to further your knowledge base via on-site and virtual opportunities
• Respond to customer calls and emails within our promised 2-hour window to resolve the majority of those issues within 24 hours
• Respond clearly and concisely with actionable instructions via email or phone conversations. Using screenshots, learning documents, and tutorial videos showing your willingness to help your clients.

WHAT YOU NEED TO KNOW ABOUT US:

We believe in a healthy work-life balance with flexibility around your schedule. We service our clients from 9:00 a.m. to 5:30 p.m. every business day. This full-time position will report daily to our Virginia Beach HQ. We take the guesswork out of payroll tasks and strive to care for the full life cycle of our client's employees. We have a darn good time doing it! We are a business casual office environment. There are frequent company outings and team lunches where we celebrate birthdays, milestones, and accomplishments. We work as a team, and we win as a team! Getting one step better every day is not something we say; we live it, too!

We value passion for our purpose, empathy for others, and a team-first mentality, encouraging our team to challenge the status quo and own their role.

Beyond specializes in cutting-edge SaaS-based human capital management (HCM) and highly personalized support. Our clients utilize our powerful cloud-based HCM platform to manage the entire employee lifecycle, including talent acquisition, onboarding, performance management, timekeeping, benefits, payroll, and labor analytics. By implementing better back-office processes and leveraging the best software available, we assist business owners and HR professionals to become more efficient. We pair awesome people who care about our clients' success with the best technology. For more information about who we are, please visit our website (beyondhcm.co) and find us on social media.

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process; please fill out our initial 3-minute, mobile-friendly application by visiting https://Beyond.isolvedhire.com/jobs/. We will only consider online applications. Please do not call or stop by the office; these actions will disqualify you from further consideration. Please check your junk e-mail if you haven't heard from us within a few business days. Candidate testing will be conducted before employment. Our interview process is involved and thorough. Be prepared to meet with our team and ask a lot of questions!

We look forward to meeting you!