Payroll Support Assistant

Beyond Payroll and HCM is looking to hire a full-time Payroll Support Assistant to join our growing team specializing in cutting-edge SaaS-based Human Capital Management and highly personalized support. Our clients utilize our powerful cloud-based HCM Platform to manage the entire employee lifecycle, including talent acquisition, onboarding, performance management, time, benefits, payroll, and labor analytics.

We need your help to service a rapidly growing number of clients! We seek an energetic professional who is a teacher at heart, enjoys developing long-lasting relationships with clients, and thrives in a fast-paced payroll and workforce management environment. As a part of our team, your aptitude for figures, tech-savvy skills, and problem-solving toolbox will help us deliver exceptional service to our small business clientele. This is an amazing learning opportunity in a fast-paced environment where our team and culture are our highest priority. This will be a great way to learn about human resources, payroll, payroll tax services, and insurance offerings.

Job Summary

The Payroll Support Assistant owns, updates, and coordinates all payroll administrative duties for an assigned client base. This role requires a detail-oriented individual with excellent verbal and written communication skills. You will manage client email notifications, onboarding new hires, terminate employees, and handle workflow approvals/rejections while ensuring accurate and timely service. This position provides high-quality client support by leveraging robust organizational skills and the ability to multitask in a fast-paced environment.

Key Responsibilities

Payroll Administration:

• Handle all payroll administrative duties for assigned clients (typically 20-35 clients).
• Update the payroll system with all employee-related information, including new hires, terminations, demographic changes, tax filings and exemptions, direct deposit, deductions, and salaries.
• Set up new earnings/deduction codes as needed and implement additional client items (ESS, Leave plans, 401K, Time, etc.).
• Enter or import payroll information on processing day and complete payroll preview and internal audits.
• Review and compare current payroll data with previous runs to ensure the accuracy of earnings, deductions, and tax amounts.

Client Communications & Reporting:

• Send documentation and reports for client review as part of the preview process (e.g., Payroll Authorization Form, Payroll Summary, Payroll Register, New Employee and Change Audit, Expectations, Employee Zero Earnings Report).
• Process automatic payrolls and create custom reports.
• Address any client requests promptly with a sense of urgency.
• Provide guidance on Year-End Payroll processing.
• Communicate with internal departments and external partners when needed.

Additional Responsibilities:

• Perform other related duties as required.

What a Normal Day Looks Like (Once Trained)

• Manage your assigned client base in accordance with their payroll processing schedules.
• Handle off-cycle runs, onboard new hires, terminate existing employees, and approve or reject workflows.
• Respond to any additional client requests as they arise throughout the day.

Training & 30/60/90-Day Expectations

Training Approach:

• After completing initial onboarding and isolved University courses, you will work directly with your manager for at least two hours each day to review client processes, procedures, and emails, and to complete tasks as they come in.

30 Days:

• Complete isolved University training and have isolved production turned on, working closely with your manager.

60 Days:

• Begin managing an initial client base while continuing daily training.

90 Days:

• Assume full responsibility for all assigned clients with minimal guidance; proactively reach out for support only as needed.

What we're looking for

• Superior service skills with a client-focused approach that drives customer loyalty.
• Excellent analytical and time management skills.
• Ability to work both independently and as part of a team.
• A positive attitude and flexibility to work overtime when necessary.
• Highly motivated, self-starter in a fast-paced, continually changing environment.

Must Haves:

• At least 2 years of experience handling payroll administrative duties in a client service, customer service, or technical environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.

Software Proficiency:

• Proficient in Google and Microsoft Excel; familiarity with isolved is highly preferred, and experience using Salesforce is a plus.

WHAT YOU NEED TO KNOW ABOUT US:

We believe in a healthy work-life balance with flexibility around your schedule. We service our clients from 9:00 a.m. to 5:30 p.m. every business day. We take the guesswork out of payroll tasks and strive to care for the full life cycle of our client's employees. We have a darn good time doing it! We are a business casual office environment. There are frequent company outings and team lunches where we celebrate birthdays, milestones, and accomplishments. We work as a team, and we win as a team! Getting one step better every day is not something we say; we live it, too!

We value passion for our purpose, empathy for others, and a team-first mentality, encouraging our team to challenge the status quo and own their role.

Beyond specializes in SaaS-based human capital management (HCM) and personalized support. Our clients use our cloud-based platform to manage the employee lifecycle, including talent acquisition, onboarding, performance management, timekeeping, benefits, payroll, and labor analytics. We help business owners and HR professionals increase efficiency by improving back-office processes and utilizing top software. Our dedicated team pairs with the best technology. For more about us, visit our website (www.beyondhcm.co) and find us on social media media.

READY TO JOIN OUR TEAM?

We value your time, so please fill out our quick, 3-minute mobile-friendly application at https://Beyond.isolvedhire.com/jobs/. Only online applications are accepted; do not call or visit the office, as this will disqualify you. Check your junk email if you don't hear from us in a few business days. Our interview process is thorough, so be ready to meet our team and ask questions questions!

We look forward to meeting you!