What are the responsibilities and job description for the Customer Experience Delivery Specialist Role position at Beyond TalentEdge?
At Beyond TalentEdge, we are committed to delivering an outstanding customer experience. We are seeking a highly skilled Customer Experience Delivery Specialist to join our team. This role is responsible for identifying and executing programs that enhance and deliver exceptional customer experiences.
The ideal candidate will have strong analytical skills and be able to navigate internal barriers and challenges to find solutions. They will be responsible for communicating with stakeholders and tracking issues or breakdowns to identify root causes. The goal is to drive improvements that lead to on-time delivery of 95% or greater for all customers.
This position requires a customer advocate who can deliver top-tier customer service. Key responsibilities include troubleshooting internal issues and customer engagement processes across various departments, recommending improvements, and working with stakeholders to implement changes.
We are looking for someone with excellent problem-solving skills and the ability to analyze situations and investigate root causes. The ideal candidate should also have strong communication skills, both verbally and in writing, and be able to effectively handle multiple tasks in a fast-paced environment.
