What are the responsibilities and job description for the Customer Experience Delivery Specialist position at Beyond TalentEdge?
Beyond TalentEdge seeks a Customer Experience Delivery Specialist to enhance and deliver an outstanding customer experience.
Key Responsibilities:
- Measure daily On Time Delivery success, communicate with stakeholders, and track issues to identify root causes.
- Troubleshoot internal issues and customer engagement processes that impact daily work processes and on-time delivery.
- Deliver top-tier customer service experiences through proactive communication and issue resolution.
- Utilize Samsara to provide advanced customer experiences and manage customer engagement procedures.
- Investigate unaccepted order reasons and implement processes to resolve holds and delivered products upon customer request.
- Create process documents and make recommendations for process enhancements.
- Manage customer contracts, orders, and change requests, and research orders to mitigate 'HELD' status customers.
Desired Skills and Qualifications:
- Effective verbal and written communication skills.
- Problem-solving and analytical skills.
- Critical thinking and continuous improvement mindset.
- Strong Microsoft Office skills and CRM/Enterprise Systems experience.
- Ability to work in a fast-paced environment and provide high-level customer focus and service.
- High school diploma or general education degree required; AAS or Bachelor's degree preferred.
About the Role:
This is a direct hire opportunity for a Customer Experience Delivery Specialist with our client, a leading technology-driven supply chain solutions provider serving the food and beverage industry.
Salary:
$60,000 - $70,000
Salary : $60,000 - $70,000
