What are the responsibilities and job description for the Expert in Customer Satisfaction position at Beyond TalentEdge?
Beyond TalentEdge is a leading technology-driven supply chain solutions provider serving the food and beverage industry. We are seeking a seasoned professional to fill the role of Customer Experience Delivery Specialist.
The successful candidate will be responsible for measuring daily on-time delivery success, communicating with stakeholders, and tracking issues or breakdowns to identify root causes. They will also develop solutions to drive improvements that lead to OTIF delivery of 95% or greater for all customers.
This position requires a strong understanding of logistics, routing, and dispatch. The ideal candidate should also have basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and be able to effectively communicate information both verbally and in writing.
We value continuous improvement and are looking for someone who shares this mindset. The ideal candidate should be able to analyze a situation, investigate root cause, and provide recommendations for process enhancements.
