Level 1 IT Support Technician (Small MSP)

Bezalu/Talk IT Pro is a small but growing managed service provider based in Farmington Hills Michigan. We are currently looking to add a tech to our team that has a strong desire to learn and improve their skillset.

Roles & Responsibilities:

• Support & Manage Microsoft 365 Admin Center for several clients and assist in ensuring best practices.
• Evaluate and Mitigate security incidents and alerts.
• Remote support for business clients with their computer issues as well as any VoIP phone issues or change requests for our hosted phone service.
• Organize onboarding for new clients and migrate existing services from previous MSP.
• Plan & Deploy new business networks utilizing Windows Server AD/Azure.
• Learn & Train on software apps we offer as part of our service & security stack.
• Schedule client-site service calls if required and log and document all work done.
• Make emergency client-site service calls if required.
• Create group policies for updates/patches/applications deployments.
• Manage user accounts, permissions, and access controls for various systems.
• Monitor and suggests process improvements for all tasks.
• Work after hours/weekends is rare but occasionally required.

Qualifications:

Required

• Experience in basic networking (VPN, VLANs, NAT, Routing).
• Azure AD Admin Experience
• Previous experience in MS365 admin portal & Windows Server Domain Integrations.
• Strong troubleshooting skills.
• Ability to work well in a high-paced environment.

Not required but preferred

• Microsoft SC-900 or Security certification.
• Microsoft AZ-900, or MS-102 or higher (or willing to obtain certificate before starting)
• 2 Years experience in an I.T. related field.
• Experience working with ConnectWise or a similar ticketing System.
• ITIL (Information Technology Infrastructure Library) Foundations v3 preferred
• Cisco Certified Network Administrator (CCNA)
• Experience with virtualization platforms such as VMware and/or Hyper-V.