Front Desk Guest Service Representative (M-F 10a-6p)

Tuesday, Wednesday, Friday 6:00am -10:00am

Lots of opportunities to pick up additional shifts in the company.

Do you want to change lives through making fitness fun? BFIT is committed to meeting clients where they are and connecting them to skilled fitness professionals. Member Experience staff are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supportive, and upholds the integrity of the BFit Brand.

All BFIT Team Members must live and work by the BFIT Core Values

FUN: Smile. Be the best part of someone’s day

INTENTIONAL: Make a difference

TEAM: Be a team player

Essential Duties and Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting

for time of day to create a friendly positive entrance and departure to and from the

gym.

• Provides security and control to the front door and pro shop area of the facility.

• Personally check each member into the gym using the proper check-in procedures.

• Monitor check-ins to identify delinquent accounts

• Register all guests into the gym using proper registration procedures.

• Ensures that guests and appointments are directed to the appropriate fitness

consultant in a prompt, professional manner.

• Answers phone calls by the third ring in a professional and courteous manner and

uses proper phone greeting techniques.

• Addresses caller’s requests and/or takes appropriate messages noting caller’s

name.

• Complete assigned cleaning lists with satisfactory quality

• Responds immediately to member requests, inquiries and concerns.

• Maintain a neat appearance and wear proper uniform attire with name tag while on

duty.

• Remains active on Basecamp software to remain keenly aware of important

information and activities happening in the club.

• Reserves time/makes appointments for special classes or other activities sponsored

by the gym.

• Processes retail, meal and shake sales.

• Attends all staff meetings as directed.

• Cleans and maintains the front desk area according to BFit standards.

• Responsible for gym walk-thru and resets, as designated.

• Logs all maintenance concerns that are reported.

• Follows and reports any safety concerns.

• Notifies management of gym incidents that require incident reports.

• Works when scheduled and adheres to company attendance policies.

• Performs other reasonable work assignments as directed by management to include

but not limited to cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.

• Excellent customer service skills are required.

• Ability to communicate effectively with both staff and members.

• Ability to communicate effectively verbally, non-verbally and in writing is required

• Understanding of basic accounting principles is required.

• Understanding of basic cash processing procedures is required.

• Functional computer skills are required.

• Ability to multitask.

• Must be able to work a flexible work schedule to include holidays and weekends.

• Must be able to lift 25 lbs repeatedly and stand for extended periods of time

• Comply with all BFit policies and procedures

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $11 - $15