What are the responsibilities and job description for the Front Desk Representative position at Country Inns & Suites?
General Summary:
To increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Country Inn & Suites by Radisson
- Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay.
- Retain current clients and grow client base.
- Communicate with supervisors and co-workers and clients in a courteous manner at all times
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
- Handles guest accounts and maintains cash drawer.
- Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments.
- Maintains a favorable working relationship with all other company employees.
- Working knowledge of all services and facilities of the hotel.
- Ability to assist hotel guests in an effective manner.
- Ability to fully follow supervisor’s directions.
- Ability to remember and recite company promotions and information.
Job Type: Part-time
Pay: From $12.50 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $13
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