What are the responsibilities and job description for the IT Technician position at BGC Engineering?
About Us
BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 700 employees, spanning the fields of Engineering, Geoscience, Software, Geomatics, Data Science, Accounting, Administration, Health & Safety and Human Resources. Alongside our clients and industry partners, BGC works collaboratively as ‘One Team’, dedicated to solving the world’s most critical applied earth science challenges. BGC has offices located across Canada, the United States, Chile, the Dominican Republic, and Australia.
Our flat management structure creates a culture of innovation, excellence and transparency and a casual, dynamic and inclusive work environment. BGC prides itself on offering training and mentoring opportunities to further our employees’ professional growth as well as social and wellness activities that contribute to the connection and wellbeing of our team.
We believe in One Team, Excellence, Curiosity, Common Sense and Clarity.
The Role
We are looking for a proactive and experienced IT Technician to join our dynamic IT department. This role demands a detail-oriented individual who thrives in both independent and collaborative environments. You will be instrumental in maintaining IT infrastructure, delivering high-quality technical support, managing network and system security, and advancing technology initiatives across BGC.
A strong service-oriented mindset, excellent communication skills, and a passion for innovation are key to success in this role.
Responsibilities
- Deploy, configure, and optimize workstations, laptops, and user environments for optimal performance.
- Diagnose and resolve complex hardware, software, and network issues using analytical and problem-solving skills.
- Utilize helpdesk systems efficiently while adhering to ITIL processes and service management best practices.
- Administer Microsoft Intune for endpoint and mobile device management (MDM), including device enrollment, software packaging and deployment, security policy enforcement, and compliance reporting.
- Develop, test, and troubleshoot Intune MDM configurations, device policies, and software distribution strategies to ensure consistent device management and security standards across the organization.
- Implement and manage cybersecurity protocols, ensuring systems are secure and monitored for potential threats.
- Support audiovisual systems, conferencing tools, and IT needs for boardrooms, meeting spaces, and remote collaboration.
- Provide after-hours support when necessary to maintain business continuity.
- Participate in planning, implementing, and supporting new technologies and infrastructure projects.
Required Education, Experience & Competencies
- 7 years of relevant IT experience in medium to large-sized enterprise environments.
- Post-secondary education or certifications in IT (e.g., CompTIA, Microsoft, Cisco) or equivalent training.
- Proven experience in deploying and managing Windows and macOS workstations and laptops.
- Strong technical troubleshooting skills and a solutions-focused mindset.
- Proficient with ITIL frameworks and helpdesk platforms such as Freshservice, Jira, or ServiceNow.
- Solid understanding of LAN/WAN, VPNs, wireless networking, and infrastructure management.
- Experience managing servers, virtualization, and Azure hybrid cloud infrastructure.
- Knowledge of cybersecurity best practices, including endpoint protection, identity and access management, and threat detection.
- Familiarity with AV systems and video conferencing tools such as Microsoft Teams and Zoom Rooms.
- Experience with Microsoft Intune, including MDM, software deployment, and device compliance management, is considered an asset.
- Excellent interpersonal and communication skills.
- Ability to prioritize tasks, work independently, and make informed decisions.
- Willingness to travel occasionally to support remote offices.
Company Benefits
BGC offers our employees the following:
- Our ‘One Team’ culture supporting health, wellness, safety and diversity
- Comprehensive benefits package
- Health, Dental and Vision coverage
- LTD, Life, AD&D and Business Travel Insurance
- Employee Assistance Program
- Maternity/Paternity leave top ups
- Professional development and mentoring opportunities
- Flat management structure
- Social and wellness activities
- Casual and professional work environment
The estimated base salary range for this position is $75,000 - $100,000 CAD per annum, however base pay will be commensurate with job-related knowledge, skills, and experience. BGC's compensation package also includes a training allowance and a comprehensive medical and dental plan.
Equity, Diversity, and Inclusion
BGC strives to create a workplace where equity, diversity and inclusion are embedded throughout our workplace culture and practices. Join us in our commitment to honour individuality, ensure fairness, and create a welcoming environment for everyone. As an equal opportunity employer, we encourage applications from all candidates, including those experiencing inequity such as racialized individuals, Indigenous People, women, people of diverse sexual orientations, identities and expressions, veterans, individuals with disabilities, people of all faiths, nationalities, marital status, ages, and family status. For assistance or accommodation with your application, please contact us at careers@bgcengineering.ca.
Salary : $75,000 - $100,000
