What are the responsibilities and job description for the Junior IT Technician position at BGC Engineering?
About Us
BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 700 employees, spanning the fields of Engineering, Geoscience, Software, Geomatics, Data Science, Accounting, Administration, Health & Safety and Human Resources. Alongside our clients and industry partners, BGC works collaboratively as ‘One Team’, dedicated to solving the world’s most critical applied earth science challenges. BGC has offices located across Canada, the United States, Chile, the Dominican Republic, and Australia.
Our flat management structure creates a culture of innovation, excellence and transparency and a casual, dynamic and inclusive work environment. BGC prides itself on offering training and mentoring opportunities to further our employees’ professional growth as well as social and wellness activities that contribute to the connection and wellbeing of our team.
We believe in One Team, Excellence, Curiosity, Common Sense and Clarity.
The Role
We are looking for a motivated and eager Junior IT Technician to join our IT department. This role is ideal for someone who is early in their IT career and passionate about learning and growing in a fast-paced, collaborative environment. The successful candidate will assist with day-to-day IT support tasks, maintain systems and hardware, help ensure network security, and contribute to ongoing improvement projects.
This is a great opportunity for someone looking to build a strong foundation in IT while working with experienced professionals across a variety of technologies.
Responsibilities
- Set up, configure, and deploy workstations, laptops, and user environments for optimal performance.
- Troubleshoot and resolve basic hardware, software, and network issues.
- Support the helpdesk system by triaging and responding to service tickets in a timely and professional manner.
- Take the lead on Tier 1 triage of cybersecurity alerts, performing initial analysis and escalation of potential threats in accordance with established procedures.
- Participate in routine IT operations, including user account management, updates, and patching.
- Assist in the administration and maintenance of network infrastructure, including firewalls, switches, and wireless networks.
- Occasionally assist with after-hours support when required.
Required Education, Experience & Competencies
- 2–4 years of relevant IT experience in small to medium-sized environments.
- Completion of a diploma, certificate, or relevant post-secondary education in IT or a related field.
- Basic experience in deploying and configuring Windows and macOS devices.
- Good troubleshooting and problem-solving skills, with a willingness to learn and grow.
- Familiarity with IT service management systems (e.g., Freshservice, Jira) and ITIL practices.
- Understanding of network fundamentals including LAN, WAN, VPN, and wireless networking.
- Exposure to server environments or cloud platforms (e.g., Microsoft Azure) is considered an asset.
- Experience in the cyber security field is considered an asset.
- Strong communication skills and a team-first attitude.
- Demonstrated initiative and ability to manage tasks with minimal supervision.
- Willingness and ability to travel to other office locations if needed.
Company Benefits
BGC offers our employees the following:
- Our ‘One Team’ culture supporting health, wellness, safety and diversity
- Comprehensive benefits package
- Health, Dental and Vision coverage
- LTD, Life, AD&D and Business Travel Insurance
- Employee Assistance Program
- Maternity/Paternity leave top ups
- Professional development and mentoring opportunities
- Flat management structure
- Social and wellness activities
- Casual and professional work environment
The estimated base salary range for this position is $65,000 - $85,000 CAD per annum, however base pay will be commensurate with job-related knowledge, skills, and experience. BGC's compensation package also includes a training allowance and a comprehensive medical and dental plan.
Equity, Diversity, and Inclusion
BGC strives to create a workplace where equity, diversity and inclusion are embedded throughout our workplace culture and practices. Join us in our commitment to honour individuality, ensure fairness, and create a welcoming environment for everyone. As an equal opportunity employer, we encourage applications from all candidates, including those experiencing inequity such as racialized individuals, Indigenous People, women, people of diverse sexual orientations, identities and expressions, veterans, individuals with disabilities, people of all faiths, nationalities, marital status, ages, and family status. For assistance or accommodation with your application, please contact us at careers@bgcengineering.ca.
Salary : $65,000 - $85,000
