Job Description
- Description for Internal Candidates
BGIS is currently seeking a Regional Facility Manager to join the team in the Toms River, ( Coastal NJ area) .
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
The Facility Manager is responsible for operations and asset management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
PORTFOLIO MANAGEMENT
Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.Creates and implements annual facility management plans.Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.Oversees maintenance and repair activities and performance of internal and external service providers. Ensures work is completed on time, safely and meet quality requirements.Ensures all relevant documentations (i.e., annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases.Collaborates with relevant stakeholders to evaluate capital assets (i.e., equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.Meet or exceed client KPI'sSERVICE DELIVERY MANAGEMENT
Responsible for meeting client obligations.Resolves problems and / or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.Recommends solutions and implements appropriate actions for issues.Monitors service delivery performance against established metrics / key performance indicators. Identifies gaps, develops, and executes corrective action plans to ensure all objectives are met.Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.Responsible for ensuring compliance to all legislated, corporate, and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.RISK MANAGEMENT, EMERGENCY PREPAREDNESS AND BUSINESS CONTINUITY PLANNING AND EXECUTION
Executes emergency preparedness, risk management, disaster recovery and business continuity plans.Collaborates with relevant stakeholders on incident management-related requirements.HEALTH, SAFETY, ENVIRONMENT & SECURITY
Moderate to large-sized portfolios.Facilities of moderate complexityContract requirements of moderate to high complexityIn collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training, and qualification, where required.CLIENT RELATIONSHIP MANAGEMENT
Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.Acts as the focal point of escalation for issues pertaining to facilities managed.BUDGET DEVELOPMENT & MANAGEMENT
Responsible for meeting budget for assigned portfolio.Manages budget for portfolio and project expenses. Collaborates as needed to ensure affordability, budget management and ongoing profitability.Reviews and approves expenditures.PROJECT MANAGEMENT
Develops and executes project plans and related estimated costs and budget for assigned portfolio.Oversees project delivery.Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.REGULATORY COMPLIANCE
Ensures all regulatory compliance requirements have been performed, and all related documentations are created and maintained.REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES
College level training in facilities management construction management, engineering, or another related field preferred.3 years of facility management work experienceProven facility operations and maintenance management abilitiesProficiency with facility equipment and building systems.Service delivery management abilitiesBudget management abilitiesDeveloped communication, influence, persuasion, and negotiation skills.Solid client relationship management abilitiesSolid vendor management abilitiesHigh degree of client service orientation and sense of urgencyExperience with Project management delivery.Emergency preparedness and business continuity planning and execution abilitiesPossesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset.Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable.Knowledge of current building standards, code, and legislative requirementsIntermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Visio) required; working knowledge of SharePoint and Tririga preferred.LICENSES AND / OR PROFESSIONAL ACCREDITATION
Certified Facility Manager through International Facility Management Association (IFMA)Certified Property Manager through Institute of Real Estate ManagementFacility Management Administrator Designation through Building Owners and Managers Institute (BOMI)Real Property Administrator through Building Owners and Managers Institute (BOMI)PHYSICAL DEMANDS and WORK ENVIROMENT
Provide personal transportation for meetings and job visits away from the office; reimbursed.Must be able to work weekends, holidays, and be "on call" on a 24 / 7 basis for emergency situations.Must be willing to travel 30%.Manage multiple priorities under pressure.Visit us online at https : / / www.bgis.com / us / careers / for more information.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work / life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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