Sr. Operations Manager – Commercial Install

Job Description

BGIS ITS is currently seeking a Senior Operations Manager- Commercial Install to join the team in Hudson, FL and surrounding areas.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first
  
  
  

BGIS Is That, Company.

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000 locations in North America, Europe, Middle East, Australia and Asia.

The Senior Operations Manager will create and manage commercial HVAC installer and support services teams to drive efficiency and meet the business obligations of customers. The Senior Operations Manager leads others positively exemplifying BGIS values.

Key Duties & Responsibilities

Team Management

• Evaluate and update areas of specialty competencies required within the Install department to complete quality work in a consistent manner meeting or exceeding customer expectation.
• Ensure staffing requirements on target and recruit, interview, select, onboard, and train new team members.
• Monitor on-going training and skills development of team members.
• Communicate performance expectations and provide performance feedback to teams and individuals.
• Share company goals, policies, plans and priorities in formal and informal communication.
• Recommend professional training and support team member career planning.
• Partner with senior and project managers to define and identify priorities and cascade collaboration of business objectives with team members.
• Highlight and leverage helpful information and best practices.
• Mentor and provide assistance to support service team members nationally.
• Contribute to the completion of other key initiatives as assigned.
  
  
  

Customer Satisfaction and Cross Functional Relationships

• Develop and maintain professional relationships with internal business partners.
• Provide leadership and connectivity to corporate services team.
• Participate in cross-functional committees and teams.
• Promote cross functional operational synergies through communication to ensure agreements are successfully managed, opportunities are maximized, and clients are satisfied.
• Act as point of contact for regional or department teams regarding strategy, procurement, resources, and processes.
• Contribute to gathering of client insights to drive strategic product designs.
• Support other teams for cross utilization and implementation of best practices and idea sharing.
• Collaborate with business unit leaders to optimize development, design, and delivery of projects focused on client needs and internal efficiencies.
• Act as steward of financial obligations, projects, and company policies and procedures.
  
  
  

Continuous Improvement

• Identify opportunities for continuous improvement in operational processes and structures.
• Communicate the statue of continuous-improvement projects to stakeholders.
• Act as liaison between diverse geographic and departmental groups in the change management process.
• Contribute with team to develop and implement strategy annual planning and future 3 year planning.
  
  
  

Quality Assurance and Safety

• Review processes to prevent business impact and equipment downtime.
• Champion safety focus along with awareness of the environment and sustainability.
• Ensure all safety protocols, policies and regulations are followed consistently.
• Monitor work performed to ensure consistent quality standards of BGIS in work completed.
• Conduct root cause analysis to identify cause of any safety or process concerns and implement appropriate problem solving.
  
  
  

Knowledge & Skills Required

• Bachelor’s Degree in Business Administration, Management or related field of study or equivalent work experience.
• Ten years of managerial experience or equivalent time working in a shared services leader role in the construction industry.
• Ability to coordinate budgeting and spending decisions in matrixed organizational structure.
• Excellent written and verbal communication skills required.
• Strong team building and training skills.
• Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook and PowerPoint.
• Advanced knowledge of SharePoint preferred.
  
  
  

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a construction oriented environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Ability and willingness to travel up to 50%.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
  
  
  

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Visit us online at https://www.bgis.com/us/careers.htm for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.