What are the responsibilities and job description for the Help Desk Intern - parttime position at BGM Group?
Who are we? Element Technologies is a premier IT outsourcing firm serving small and mid-size businesses. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.
Many of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.
What will I do? In this internship, you will learn and be responsible for a variety of IT related tasks, to include:
- Providing first line response for users requiring assistance with information technology issues and problems;
- Responding to requests for technical assistance by phone, email and/or using a Help Desk management system;
- Tracking issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;
- Escalating more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
- Acting as a liaison between customers and technical escalation teams.
What will I learn? As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills, to include:
- Windows Desktop and Server operating systems: Windows 10/11 and Windows Server 2016/2019/2022
- Active Directory and Azure Active Directory
- Microsoft 365
- MS Office suite of apps (Word, Excel, PowerPoint, etc.)
- Microsoft Teams
- Virtualization / VMware
- Backup solutions
- Firewalls
- Network switching
- Remote monitoring and support
- Cybersecurity
- IT documentation
- Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills
Compensation and Schedule: This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, which works best with your school schedule.
Salary : $18
