Production Support Specialist

Job Description: Summary:

The main function of a Production Support Specialist is to perform the analysis, design, implementation, modification, and daily functional support of all applications.

Job Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translate those to programmers and developers
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

Qualifications:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred
• 5-7 years experience required
• Basic knowledge of programming languages in order to comprehend reading code and basic functions
• Ability to create business solutions that increase competitive advantage
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines
• Ability to solve technical problems/ processes and understand complex details
• Ability to increase operating efficiency with produce high quality technical solutions
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

Preferred skills:

• Experience with Font Licensing or Management, PDF Creation, PitStop Pro, Adobe Experience Manager administration
• Platform support for shared infrastructure components hosted on prem and in vendor PaaS solutions.
• Strong written and verbal communication skills to interact with Business and Technical contacts
• Incident and Problem management experience