What are the responsibilities and job description for the Precision Ag Support Specialist position at BHC Equip Division LLC?
Who is Brandt Holdings?
Brandt Holdings was founded by a visionary entrepreneur who took over his family farm at just 18, the late Ace Brandt, after the passing of his father, agribusinessman Larry Brandt. Under Ace’s leadership, the company expanded and diversified, now operating across five divisions: Agriculture, Industrial, Real Estate, Entertainment, and Hospitality.
The Brandt Holdings Ag Division serves as a vital support team for Kibble Equipment, Platte Valley Equipment, and Valley Plains Equipment, ensuring these dealerships have the resources, expertise, and strategic backing needed to succeed. The Ag Division helps these organizations operate independently while delivering industry-leading equipment, service, and solutions to farmers and rural communities.
Position Summary
The Precision Ag Support Specialist is an integral part of our product support team dedicated to enhancing the customer and employee experience. In this role, you will troubleshoot customer and dealership technology issues efficiently, collaborating with the service department to resolve complex issues. You will also work closely with team members to proactively implement solutions aimed at improving customer profitability and reducing in-season downtime. If you possess technical product knowledge, enjoy teaching, and are passionate about sharing your expertise to help others succeed, you could be an excellent fit for this position.
Location Information
This role will support all 38 dealership location across North Dakota, South Dakota, Minnesota, Iowa, and Nebraska. It is preferred for this position to based out of Eastern North Dakota, Western Minnesota, or Northeastern South Dakota.
Job Responsibilities
- Provide problem resolution support to customers and employees via ExpertConnect
- Expertly troubleshoots customer and employee problems and, if needed, seamlessly passes to other team members for resolution via Expert Connect
- Serve as the dealership expert in Operations Center and other digital tools such as Harvest Profit and Equipment Mobile.
- Proactively sell support agreements and recurring licenses ensuring accurate billing.
- Coordinate the execution of the dealership's Precision Ag strategy and mainstreaming across all departments.
- Provide recommendations for technology products and offer solutions-based consulting to customers.
- Proactively support customers remotely with preseason software updates and training on display and Operations Center functionality.
- Lead training sessions for customers and employees
- Support JDLink Modem management
- Manage customer support packages and ensure accurate billing for services rendered.
Qualifications
- 2 years of experience in Precision Ag, Service, Parts, or Sales Departments Operations.
- Demonstrated ability to provide effective step-by-step instructions to both internal and external customers.
- Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
- Proficiency in computer functions, Microsoft Office, and experience using Service ADVISOR, Parts ADVISOR, or other computer-based diagnostic repair tools.
- High School Diploma or GED required.
Preferred Qualifications
- Associates degree preferred.
- Core John Deere certifications - Service Advisor, Electrical/Electronics and Hydraulics
Benefits
Join Brandt Holdings for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.
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