Leasing Support Specialist - 1584

A growing company is seeking a Leasing Support Specialist to handle incoming leasing calls from prospective residents interested in our properties. This position plays a crucial role in providing excellent customer service, qualifying leads, scheduling on-site tours, and identifying sales opportunities. The ideal candidate will thrive in a fast-paced environment and enjoy assisting individuals in finding their ideal living space.

Responsibilities Include:

• Inbound Leasing Calls:

  • Field inbound leasing calls from potential residents inquiring about properties.

  • Engage with callers to understand their needs, preferences, and budget.

  • Provide detailed information about available units, amenities, and leasing specials.

• Lead Qualification & Sales Opportunities:

  • Qualify leads based on established criteria to ensure they meet property requirements.

  • Proactively identify sales opportunities based on prospects' needs and provide recommendations.

• Appointment Scheduling & Follow-up:

  • Schedule appointments for on-site tours with leasing agents, coordinating availability with both parties.

  • Follow up with leads to confirm appointments and provide additional requested information.

• Record Keeping & CRM Management:

  • Maintain accurate records of leasing inquiries, appointments, and outcomes in the CRM system.

  • Facilitate the exchange of documents and necessary lease information.

• Leasing Generation:

  • Utilize cold-calling, warm leads, and referrals to generate new leasing opportunities.

  • Collaborate with leasing team members to ensure a smooth transition from initial inquiry to lease signing.

Ideal Qualifications:

• Previous experience in sales, customer service, or hospitality is preferred.

• Excellent communication skills, both verbal and written.

• Strong interpersonal skills with the ability to build rapport quickly.

• Ability to multitask and prioritize in a fast-paced environment.

• Detail-oriented with a high level of accuracy in data entry and record-keeping.

• Proficiency in Microsoft Office suite and experience with CRM software is a plus.

• Flexibility to work occasional evenings and weekends based on business needs.

This role is ideal for someone who enjoys working with people and helping them find their ideal living space. If you're driven to succeed in a fast-paced environment, apply now!