What are the responsibilities and job description for the Customer Service Representative, Patient Accounting, Shift: Day, 40hrs position at BHS Management Services?
Job Summary
The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow-up through final resolution of the accounts, including referral to Collection Agencies.
Experience
- Knowledge of third party billing and personal computer experience.
- Prior registration and admitting experience preferred.
Education
- Level of knowledge associated with Associates Degree
Additional Requirements
- Expert knowledge of and ability to interpret third party contractual agreements. Professional presentation with exceptional customer service skills including oral, written and telephone communication.
- Ability to consistently maintain high level of confidentiality.
- Strong typing skills and computer systems experience.
- Must possess and demonstrate strong organizational skills.
- Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment. Ability to handle stressful situations calmly and rationally.
- Meet deadlines even with a high volume of interruptions.
Schedule:
- Monday-Friday
- Hours: 8:00am-4:30pm
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)