What are the responsibilities and job description for the CALL CENTER AGENT position at Bienville Orthopaedic Specialists?
Essential Job Responsibilities:
· Answers and triages inbound calls in a high volume call center.
· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
· Receives and forwards patient requests to appropriate clinical staff in a timely manner.
· Enters patient information into the electronic health records (EHR) system.
· Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
· Performs other duties as assigned.
Education:
· High School Diploma or equivalent.
· 1 – 2 years' experience in medical office administration highly preferred.
Other Requirements:
· Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
· Must demonstrate ability to analyze data and resolve complex problems.
· Must have the ability to work independently while managing time and workload appropriately.
· Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
· Experience with medical scheduling/billing systems preferred.
· Exceptional customer service, interpersonal skills, and communication skills.
· Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
· High School Diploma or equivalent.
· 1 – 2 years' experience in medical office administration highly preferred.
Job Type: Full Time
Remote: None
