What are the responsibilities and job description for the IT Support Specialist 100 Employee Paid Healthcare position at Biff Duncan Associates Inc?
Job Description
Job Description
Job Description
Biff Duncan Associates is a growing Information Technology consulting and services firm serving a wide range of clients. We are looking for a self-motivated and hard-working candidate to fill a full-time IT Support Specialist position.
You will be interacting with clients daily and responding to their technical support requests and issues on the telephone, through e-mail, and in person. Since this role is client-facing, excellent customer service and communication skills are essential.
This is currently primarily a work-from-home position, but occasional on-site visits to our office, customer facilities, and other locations will be required. Company equipment, including a laptop and an IP telephone, will be provided to you. You must have fast, reliable Internet service at your home
Your typical day will include :
- Providing technical support to our clients by identifying, researching and resolving technical issues in a timely fashion
- Responding to telephone calls, e-mails, and other requests for technical support from our clients, mostly remotely from our office in Neptune, but sometimes on site at client locations
- Monitoring our help desk ticketing system queue for new technical support requests
- Working on projects, both individually and as part of a team
- Preparing laptops, desktops, and other hardware for clients
- Working with manufacturer and vendor support to resolve technical issues relating to both hardware and software
- Installing, troubleshooting, and maintaining clients’ servers, storage, and network equipment
- Performing scheduled upgrades on and applying patches to clients' hardware and software
- Keeping client documentation up to date and accurate in our internal documentation system
Required Qualifications and Skills
Compensation and Benefits
This is a full-time position of 40 regular hours per week, with opportunities for overtime work and advancement.
Starting base pay for this position will be at least $25 per hour, and may be higher, depending on relevant experience and skills.
All full-time employees are eligible to enroll in our group health insurance plan (currently provided by Horizon Blue Cross Blue Shield of New Jersey) from the first day of employment, and become eligible to enroll in our 401(k) retirement savings plan after six months of employment.
Other fringe benefits include eligibility to participate in our group long-term disability and AFLAC supplemental insurance programs.
Company Description
Biff Duncan Associates is an established IT consulting and professional services company serving a wide range of clients throughout New Jersey and the greater New York City and Philadelphia metropolitan areas and beyond from our headquarters in Neptune, New Jersey.
Company Description
Biff Duncan Associates is an established IT consulting and professional services company serving a wide range of clients throughout New Jersey and the greater New York City and Philadelphia metropolitan areas and beyond from our headquarters in Neptune, New Jersey.
Salary : $25