Program Specialist 2 - Maintenance & Operations (Internal Opening Only)

You must be a current employee of Big Bend Community College in order to apply for this position as this is an Internal Position Opening only.

This dynamic position offers the opportunity to play a key role in campus safety and maintenance operations! As a vital member of the team, you’ll provide essential clerical support while leveraging and coordinating the MegaMation DirectLine all-inclusive maintenance management system to assist faculty, staff, public vendors, and students. You’ll be at the forefront of ensuring fire and life safety compliance by monitoring TEGRIS fire inspection schedules, coordinating campus inspections, and securing quotes for any necessary repairs. You’ll also be responsible for managing campus inspections under M&O, ensuring documents meet the Department of Enterprises’ risk and insurance requirements, and handling critical notifications from Johnson Controls to troubleshoot system issues and keep operations running smoothly. Your contributions will directly impact the safety and efficiency of the entire campus community!

You will independently apply your knowledge of college and state policies to handle inquiries and assist with various facilities situations and outcomes. You will prepare and present information on facility processes to both internal teams and external groups as required. Your role will involve collaborating with others in a team-oriented environment, fostering resolutions that benefit students, the college, and outside partners.

This position reports directly to the Director of Facilities and Capital Projects.  This position may supervise student employees in the department.  This position is overtime eligible.

This position offers the opportunity to make a real difference in the lives of our campus community.  If you love helping others and are passionate about providing exceptional customer service in a vibrant, team-oriented environment, we want to hear from you!

Why BBCC?

BBCC isn’t just a college – it’s a community, a movement. We are a place where small-scale efforts result in BIG outcomes that empower both our students and employees. We’re passionate about providing accessible, inclusive higher education, and fostering an environment where everyone can grow personally and professionally.

Our mission is clear: we serve as a bridge, stand as a leader, and provide the support for success. We are committed to honoring our role as a Hispanic-Serving Institution, equity, inclusion, and diversity in everything we do, and we live our guiding principles daily – advocating for all, embracing innovation, and modeling integrity.  We are here to educate all!

If you share our vision, mission, guiding principles, and values, come be a part of our transformative work at Big Bend Community College. Together, we’ll make a lasting impact on our students and our communities!

This position closes on April 22, 2025 at 12:00am.   Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.Primary essential duties and responsibilities include but not limited to the following:

Communication & Public Relations 
This position involves responding to emails, phone calls, and inquiries from both the public and staff regarding rules, regulations, policies, department procedures, and services, while efficiently resolving any issues that arise. You’ll provide clear and accurate information and assistance to public vendors, business enterprises, staff, and students about department policies and procedures. A key part of the role is addressing and resolving concerns, ensuring all communication of guidelines and requirements is straightforward and effectively understood. Your ability to navigate and clarify department processes will be vital in maintaining smooth and transparent interactions across all levels.

MegaMation DirectLine Software Management
In this role, you will independently serve as the subject matter expert (SME) and administrator for the MegaMation DirectLine maintenance management software, providing critical technical assistance, training, and system updates for staff and supervisors. You will review maintenance work orders to ensure corrective actions, preventative maintenance, inspections, repairs, and event requests are accurately addressed. This includes verifying budget codes, job types, departments, and materials used for proper completion. Additionally, you’ll perform administrative functions such as creating and updating preventative maintenance procedures and entering new fixed assets into the system. You will also run the Preventative Maintenance (PM) scheduler, ensuring proper asset assignment and inventory updates, while tracking retired and surplus assets to maintain accurate inventory and assignments. When needed, you will verify custodial supervisor’s inventory entries and assign custodial work orders in their absence. As part of user management, you will handle security tasks, including creating and editing system users, as well as resetting system defaults for the new fiscal year.

Document & Compliance Review/Vendor Coordination & Troubleshooting
This position involves reviewing documents, records, inspection contracts, and applications to ensure completeness, accuracy, and compliance with established rules and policies. You will verify that appropriate budget codes and sales tax are applied to purchase requests, procure bids and quotes within department purchase limits, and order office supplies as needed. In addition, you’ll schedule inspections with contractors and maintain up-to-date floor plans for 19 campus buildings. You will also manage campus key and building plan checkouts for vendors and staff, review fuel logs for accuracy, and communicate with PUD and Grant Co. Public Works regarding streetlight repairs. The role includes handling Port Badge Applications and adding supplemental documents for the M&O crew, troubleshooting phone line issues by contacting Lumens/CenturyLink for work orders, and reviewing Johnson Controls notifications to address system failures, trouble signals, and communication issues, coordinating necessary troubleshooting to ensure smooth operations.

Risk & Insurance/Fire & Life Safety Compliance & Coordination   
In this role, you will be responsible for monitoring TEGRIS Fire compliance for campus fire and life safety inspections, ensuring all necessary inspections are scheduled and that quotes for repairs related to fire alarms, sprinkler systems, and other M&O inspections are obtained. You will also manage insurance compliance for approximately 35 state employees, ensuring that unexpired driver’s licenses and proof of insurance are properly maintained. Additionally, you will track and maintain a gas log for state vehicles, ensuring fuel charges are accurately allocated to the correct departments and resolving any discrepancies related to vehicle usage and fuel charges. As the Safety Building Coordinator, you will oversee safety protocols and compliance for M&O buildings and staff, ensuring that all safety measures are up to standard and effectively implemented.

Preventative Maintenance Scheduling & Coordination
In this role, you will independently coordinate and track all campus annual and semi-annual preventative maintenance (PM) inspections and testing, ensuring that schedules are met and all systems are properly maintained. You will procure bids and quotes for repairs related to deficiencies and schedule necessary repairs for critical systems such as fire alarms, security alarms, elevators, backflows, generators, and pressure vessels. Additionally, you will be responsible for maintaining accurate records for fire extinguishers, clean agents, emergency responder radio systems, and other M&O equipment, ensuring compliance with safety standards and operational efficiency.

OTHER WORK ACTIVITIES:

• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of SOS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college's values.
• Perform related duties and responsibilities as may be required.

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Experience providing services to and working with the public.
• Proficiency with Microsoft Office Suite, especially Word, Excel, and Outlook.
• Experience organizing tasks and responsibilities with multiple priorities and deadlines.
• The ability to communicate effectively with students, staff, visitors, and community partners both verbally and in writing. Experience with proofreading is preferred.
• Demonstrated competency in the ability to provide service in a multicultural environment.

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Critical thinking skills: Seeks resources for direction, when necessary. Perform lndependen1andcreativeproblem solving. Decision-making is logical and deliberate.
• Organizedailyworkandprioritizetasks;keeptrackofinformationorworkinprogress, ensuring accuracy, handling interruptions effectively, and meet competing deadlines.
• Communicateeffectivelyandconveydetailedinformationtofaculty,staff, students, and the public.
• Perform actions that demonstrate accountability. Ability to exercise independent decision-makinginsupportoftheM&Ooffice.PracticeWithinlegalandethical guidelines.
• Learnandadaptinthemidstofneworshiftingprioritieswitha"can-do"solutions­ oriented approach to learning and problem solving.
• Provide services to diverse populations including academic, socioeconomic, cultural, disability, and ethnic backgrounds, keeping an open mind to opportunities for all.
• Work independently and reliably. Regular and consistent attendance is expected and required.

REQUIRED WORK SCHEDULE AND WORK ENVIRONMENT:

Work is sedentary in nature with frequent repetitive hand and wrist motions. Frequent use of computer and exposure to terminal screens in performing work assignments. Frequent need for oral and auditory communications. Occasionally kneel, stoop, crouch, crawl, reach, and     lift up to 25 lbs. in an office environment.

Basic work schedule is 8:00am to 5:00pm, Monday through Thursday and 8:00am to 2:30pm on Friday. Hours may be adjusted to meet the needs of the college and/or department.

MINIMUM QUALIFICATIONS:
At the time of application, all candidates must possess the following:

• Associate degree from a regionally accredited institution.
• One (1) year of clerical or administrative related program work experience.  
• Direct experience providing quality customer service to internal and external customers.
• Working knowledge of office software and technology including the Microsoft Office suite (specifically Word, Excel, PowerPoint, Outlook, and Teams) and Zoom.

ADDITIONAL DESIRABLE:

• Bachelor’s degree from a regionally accredited institution.
• Familiarity with inventory and/or work order management system.
• Experience with data management such as collecting, storing, analyzing, and reporting.
• Bicultural experience.

This position closes on April 22, 2025 at 12:00am.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.  

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

1. BBCC Online application.
2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
3. Comprehensive resume or CV.*
4. Response(s) to the questions found in the Supplemental Questions Tab above.*  Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting. 
5. Unofficial transcripts documenting undergraduate and graduate course work and degrees.  Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions.  Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process.  These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc. 

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.  Applications received during this recruitment may be used to fill future vacancies at the College's discretion. This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.  If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

CONDITIONS OF EMPLOYMENT:

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.  Prior to employment, a background check including criminal record history will be conducted.   Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.  An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa.   In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.  

Official transcripts must be provided to the college upon hire. 

REASONABLE ACCOMMODATION:  

Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA  98837; 509-793-2026 or via email at hroffice@bigbend.edu.  

DRUG AND ALCOHOL-FREE CAMPUS:

In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus.  Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.  The complete policy and procedure are available to view on the policies page of the BBCC website.  Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT:

BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website.  If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY: Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.  

Salary : $43,716 - $58,380