What are the responsibilities and job description for the Team Lead/Assistant Manager position at Big Blue Swim School - Austin Central?
Join Our Team as a Team Leader/Assistant Manager at Big Blue Swim Schools in Austin - Central!
Welcome to Big Blue Swim School, our mission is simple yet profound: to show kids they can do anything by unlocking their full potential in the water. We create big moments that empower children with both the skills and confidence they need to excel. As a member of the Big Blue Swim School team, you play a pivotal role in shaping this transformative learning environment. With continuous training and growth opportunities, we ensure that our environment is not only fun but also safe and inclusive.
We're on the lookout for exceptional individuals who are ready to make a splash by helping to build towards greatness at our first location in Austin!
At Big Blue Swim School, our Company Values are more than just words; they're the compass that guides us in everything we do. If you're ready to dive into a fulfilling career opportunity, then look no further. Big Blue Swim School is looking for enthusiastic and exceptional people to make waves in Austin.
Why Big Blue Swim School?
- Employee-Centric Culture: At Big Blue Swim Schools, we prioritize our employees' well-being and growth. Join a team where you're valued, supported, and empowered to excel.
- Ownership and Impact: This role provides the opportunity to take ownership and make a significant mark on our organization. Your leadership will shape the success of our swim school and the community we serve.
- Community Impact: We're passionate about making a positive impression within our community. As General Manager, you'll have the chance to lead initiatives that enrich the lives of local families through the joy of swimming.
- Competitive Compensation: We offer a very competitive annual salary with bonus potential and a comprehensive benefits package.
Key Responsibilities
Sales Readiness
- Communicate with parents/customers on a regular basis to provide updates on the child's progress, address any concerns, and ensure the highest level of customer service.
- Conduct daily monitoring and review of student progress, checkbox completion, and move-ups to ensure appropriate progression in lessons.
- Train front desk staff on any current promotions, curriculum highlights, and parent/child coaching
- Spearhead conversion of trial leads to paid weekly lessons.
People Management
- Assist in the management and training of 20 Swim Associates
- Ensuring highest compliance of safety and security
- Ensure Swim Associates are adhering to Big Blue Swim School principles and curriculum
- Assistance in conducting Monthly Swim Associate evaluations & 1:1 meetings with direct reports
- Facilitate bi-weekly team trainings as needed
Pool Maintenance
- Ensure efficient building operations including cleanliness, water quality, and pump room operations
- Ensure compliance of staff to procedures required to maintain optimal pool performance
Other Responsibilities
- Teach 25 hours in the pool quarterly
- Enforce all safety procedures and required certifications
- Facilitate weekly 1:1 meetings with General Manager
- Help with inventory and ordering
- Organize and plan monthly staff outings with General Manager
- Live, breathe, and represent the Big Blue Values
Requirements
- High School Diploma/GED required
- 2-5 years management experience
- Ability to multitask in a fast-paced environment
- Ability to proactively identify opportunities and recommend solutions
- Must possess the ability to communicate and respond to student and customer interactions
- Ability to work in the pool as needed
- Ability to lift 50 lbs.
- Ability to regularly move throughout the facility to continuously interact with customers and staff
- Must work at a minimum of 2 weekends per month
- Must work combination of afternoon/evening shifts
- Applicants must provide two references and submit a five-sentence or less response explaining why Big Blue Swim School would be a good fit for them, emailed to austincentral@bigblueswimschool.com
Preferred Qualifications
- Lifeguard, CPR, CPO certifications
- Impeccable attention to detail
If the above sounds like an accurate description of what you see in the mirror, please dive into this exciting opportunity to join our leadership team that's dedicated to making a difference, one swimmer at a time. Apply today and let's embark on this journey together!