What are the responsibilities and job description for the Community Based Case Manager position at Big Brothers Big Sisters Hawai‘i?
The Community-Based Case Manager will grow the Community-Based program by recruiting, enrolling, matching and supporting volunteers, parents/guardians and children in 1:1 friendships. This position will support children, families and volunteers, providing match support to ensure child safety, positive impacts for youth, and crisis management for families and volunteers. This includes providing timely and comprehensive written summaries of all client contact and implementing activities to promote constructive and satisfying relationships between children and volunteers.
SPECIFIC DUTIES OF THE POSITION:
• Recruits new children and volunteers.
• Responds to initial inquiries about the program, providing excellent quality service.
• Gathers required information, including interviews, background checks and references. • Prepares written summaries and recommendations.
• Evaluates the appropriateness for services.
• Matches the volunteer with an appropriate youth and is part of the formal match meeting when a new match is made.
• Documents and monitors all elements of match support and supervision for all new and long- term matches.
• Provides timely and comprehensive written summaries of all match contacts.
• Remains in scheduled contact with each party of the match (in person, by phone, or e-mail) so the match relationship continues to be enhanced. Promptly notifies supervisor regarding concerns which may negatively impact the match.
• Assesses individual training needs, information and support needs for each match participant to assure positive youth development.
• Implements and promotes match activities to support ongoing volunteer involvement in the match.
• Provides consultation to the volunteers, children, and parents, determines when match has achieved its goals, closes the match when appropriate.
• Evaluates the need and/orsuitability of re-matching either party in cases where a fully satisfactory outcome has not been achieved.
• Maintains reasonable contact with other agencies/programs who are involved with the client.
• Keeps metrics on caseload and updates pertinent information (names, addresses, and phone numbers) on program database.
• Participates in staff meetings and program meetings.
• Represents the Agency at conferences, community events, public relations projects or as assigned. • Participates in program activities and fundraising activities.
• Performs other duties as assigned.
KNOWLEDGE AND SKILLS:
• Bachelor’s degree in social work, public health, or other related human services field or four years demonstrated experience in case work management.
• Must be able to demonstrate an ability to collect meaningful data and draw solid conclusions, have excellent oral and written communication skills, strong interpersonal skills, and an ability to communicate orally and in writing in a professional manner.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel is valuable.
• Applicant must also have a car, valid driver's license, and meet state required automobile insurance minimum.
• Strong commitment to JEDI (Justice, Equity, Diversity and Inclusion).
WORKING CONDITIONS:
• Ability to lift 10 lbs.
• Work will primarily be done in a home office setting.
• Able to use a PC, email, phone, copier, postage meter, and related office equipment.
• Part-time, 24-30 hours per week, Monday through Friday. Some evening/weekend work on occasion.
• Mental demands: Must be able to work with deadlines and process multiple projects simultaneously.
• Valid driver’s license, work is done primarily in the home office, but travel time may be required.