Program Generalist - Match Services (Houston, TX)

Would you like to go home every day knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team and be an impact player making a difference in one of the most prominent agencies in the country.

Big Brothers Big Sisters has the following position available: Program Generalist – Match Services located in Houston, TX.

Position Summary:
Provide direct delivery of Program services to agency clients and volunteers. May be responsible for any or all Program functions in regional area to provide services to clients and volunteers from inquiry to match completion.

Essential Functions, Responsibilities, and Activities:
MATCH SUPPORT
- Maintain an assigned caseload of Community and/or School Based and/or mentor2.0 matches as assigned and provide match support and relationship development as defined in the Program Manual
- Contact volunteers, parents and youth according to agency standards based on length of match to:
- Provide both on-going risk management and support to keep the match going
- Discuss match activities, personal safety reminders, and goal accomplishments
- Make assessments of individual training needs, information, and support needs for each participant; and
- Share information about agency activities
- Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
- Conduct match introductions and match closures according to BBBSA and agency standards
- Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
- Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
- Attend and participate in all team, staff and program meetings
- Assist with agency program events as needed
- Maintain state licensure, when applicable
- Other duties as assigned

MENTOR2.0
In addition to the responsibilities listed above:
- Facilitate high impact relationships between mentor2.0 pairs, including enrollment; monitoring participation; providing individualized attention; proactively assisting relationships through regular communication, support and advice; and identifying pairs who need additional support and implement strategies to improve relationships
- Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client
- Lead weekly mentor2.0 class for mentees at participating schools, including discussion of weekly curriculum
- Lead orientations and training for teachers and mentees
- Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. career workshops, museum visits, end-of-year events), overseeing all logistics, content, and budgets, including evening and weekend commitments
- Develop and manage relationships with schools, including teachers and administration
- Track program participation, conduct pre-, mid-, and post-program evaluations
- Support all aspects of mentor2.0 program implementation

Education, Experience, and Other Requirements:
-Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
- One year experience in a social service or teaching field preferred
- Prior experience with intake and assessment of adults and/or youth preferred
- Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
- Must be willing and able to work with diverse populations.
- Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area
- Bilingual English/Spanish fluency preferred

Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; education reimbursement, awesome time-off and casual dress.

Please submit resume to and indicate "Program Generalist – Match Services Bilingual Spanish - Houston, TX" in the subject line.

For more information on Big Brothers Big Sisters, visit our website at www.bbbstx.org.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.

Job Type: Full-time

Pay: $35,570.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• intake and assessment of adults and/or youth: 1 year (Preferred)
• social service or teaching field: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location