What are the responsibilities and job description for the Recruiting Operations Coordinator position at Big Brothers Big Sisters of Eastern Missouri?

Big Brothers Big Sisters of Eastern Missouri is a growing organization and always focused on taking the best care of its many constituents. It is the 6th largest affiliate in the nation and for over 6 years been the leader in quality service. It focuses its services on youth ages 5-25. Our Mission : We build trusting and enduring relationships that encourage and support young people

Position : Recruiting Operations Coordinator

POSITION PURPOSE : The primary purpose of this position is to execute operational tasks for match participants and enrollment staff to ensure participants receive great customer service from point of intake through participant closure. Requires high attention to detail, strong customer service and organizational skills.

Outcomes / Goals

As part of a team :

Assist program participants through the initial inquiry and discuss eligibility, demonstrating proficiency in assessing eligibility and program suitability.
Conduct Orientation, determine schedule times that work best based on availability for families and volunteers, conduct update calls while waiting for their interview with the Enrollment department
Conduct background and reference checks and request other necessary documentation to support staff in advancing applicants through the enrollment process.
Process and obtain program-required documentation promptly, ensuring compliance with Program Policies.
Maintain accurate and timely electronic data records.
Support Recruitment and Community Outreach efforts, including presentations, community and internal events, and tabling activities, as needed.

EDUCATION & RELATED WORK EXPERIENCE

EDUCATION AND EXPERIENCE

Bachelor's Degree Preferred; Associate's Degree with a minimum of 2 years of experience in a related field; or a minimum of 4 years of experience in a related field required

Experience working with adult populations, specifically Parents / Caregivers & Volunteers

Experience with data entry, customer service, and executing multi-step processes

Experience working with a diverse population

QUALIFICATIONS

Strong planning and organization skills

Excellent communication skills, written and verbal, with a diverse population

Ability to manage multiple projects and work with a variety of staff, volunteers, and families

Excellent interpersonal savvy both in person and by phone

Big Brothers Big Sisters of Eastern Missouri Agency Values :

We Center Youth (the Individual and their Family)

We Progress and Grow Intentionally

We Cultivate Belongingness

We Commit to Inclusion & Belonginess Principles

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

Technology / computer skills needed. Proficient in the following platforms : MS Office Suite (specifically Outlook, Word, and Excel); Outlook, Teams, Zoom, Scheduling, and Database Platforms preferred.

Flexible work hours to meet the needs of youth, families, and volunteers, including nights and weekends.

Home, Community, and school visits are required.

Must have reliable transportation, a valid driver's license, and meet state-required automobile insurance minimums.

Typical Profile of a Big Brothers Big Sisters Team Member :

Someone who knows how to make things happen

A thinker who participates in a team environment to create and execute projects and goals.

A self-starter

Someone who understands what it means to "take ownership" and run with it.

Someone adaptable and thinks quickly on their feet.

Someone curious - always looking for the next opportunity to create and / or improve.

COMPENSATION AND BENEFITS :

Hourly pay rate will be based upon professional and academic experience ($19.75 per hour -

21.50 per hour)

401(k)-3% match per year following first year of employment.

625 cents reimbursement on business miles and 100% of out-of-office parking for business meetings, etc.

Immediate and 100% coverage on health and dental insurance.

Life insurance, as well as short-term and long-term disability insurance, following the first ninety days of employment.

Employer paid daily parking in covered garage parking.

40 hours of paid vacation following the first ninety days of employment.

Accrue 1 day per month of sick leave (can also be used for family illnesses)-can carry up to 30 days of sick leave.

2 personal days per year following the first nine days of employment.

Annual raises are based on performance, culture, and agency ability.

11 paid holidays.

Equal Employment Opportunity

BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

www.bbbsemo.com - Find on Facebook, Twitter and Instagram at @bbbsemo.

Salary : $20 - $22

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