What are the responsibilities and job description for the Match Support Coordinator and HSLP Assistant position at Big Brothers Big Sisters of the Capital Region?
Big Brothers Big Sisters of the Capital Region is seeking a dedicated and motivated part-time Match Support Coordinator to join our team. This role supports both our Community-Based Program and the High School Leadership Program (HSLP), which operates on Monday mornings at two elementary schools in Schenectady. The ideal candidate will have flexibility in scheduling to balance both in-office and remote work, while ensuring the needs of the organization are met.
Big Brothers Big Sisters of the Capital Region, an established mentoring agency serving Albany, Rensselaer, Schenectady and Saratoga counties. Candidate must have a minimum of a Bachelor's Degree in the field of social work, counseling, psychology, education or related field. Experience in interviewing, assessing, and caseload management are a plus.
The ideal candidate will possess the following qualities:
- Superior communication skills.
- Ability to think critically and proactively and remain effective under pressure.
- A collaborative team player as well as a self-motivated independent worker.
- Highly organized and exceptionally detail oriented.
- Ability to work in a fast paced environment with a keen sense of urgency.
- Ability to manage time effectively and independently.
- Ability to learn program database to manage and monitor all workflow.
- Excellent sense of diplomacy and high-level customer service skills.
Job Duties:
- Maintain a caseload of matches within the community-based program. Providing support to youth, parents and volunteers.
- Work and collaborate with our Program Team members to reach the mission of our agency.
- Work as an Assistant Coordinator for the High School Leadership Program – held during the school year and held at two elementary schools within the Schenectady school district.
- Work with HSLP Coordinator to run program and maintain the mission.
- Identify and implement activities that foster and strengthen the match relationship
- Identify and implement strategic interventions to strengthen the match relationship
- Support volunteers and youth on site as often as possible. Provide timely and comprehensive written summaries of all contacts
- Maintain accurate paperwork and computer records for each match according to agency standards
- Establish and meet goals for match length and customer satisfaction using appropriate agency assessment tools
- Maintain and keep current records/data associated with site-based programs
- Other related duties as assigned
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to stand for long periods of time.
f you are interested in applying for this position, please respond to this post with your resume and cover letter. Applications without a cover letter will not be considered.. NO PHONE CALLS PLEASE.
Job Type: Part-time
Pay: $19.23 per hour
Expected hours: No more than 20 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Choose your own hours
- Weekends as needed
Work Location: Hybrid remote in Schenectady, NY 12308
Salary : $19
