Program Supervisor

Job Description

Job Description

This role will supervise the Program team for Match Support and Enrollment functions in Alachua, Marion, and Sumter Counties. The Program Supervisor is actively involved with community organizations and school partners, working directly with volunteers, children, and families for the purpose of creating, supporting, and sustaining high-volume, high-quality Big Little matches while leading a team of Program Specialists. Prefer candidate is a resident of either Alachua, Marion or Sumter County.

Day-to-Day job functions :

• Act as a partner to schools, youth, and volunteers, helping to support the Big Little matching process.
• Meet or exceed all customer service standards for contacting potential volunteers and youth applicants, scheduling / confirming interviews, and timely completion of necessary paperwork and documentation.
• Provide leadership and training to a team of Program Specialists.
• Follow all established best practices and SOPs regarding the use, data entry, and updates to our MatchForce system, ensuring compliance with all regulatory and grant requirements.
• Conduct in-depth interviews with parent / child / volunteer applicants, write assessments and recommendations, and update all appropriate systems.
• Conduct thorough reference checks for potential volunteers, ensuring accuracy and follow through.
• Conduct orientation sessions and training for volunteers, youth, and families.
• Cooperate in the coordination with all other agencies that may be involved in an assessment process, providing information as required.
• Collaborate with team members across the organization as needed.
• Actively support the agency’s mission to create and support one-to-one mentoring relationships that ignite the power and promise of youth.
• Additional responsibilities based on the needs of the organization.

Qualifications :

Big Brothers Big Sisters of Tampa Bay competitive compensation package includes :

Retirement Plan 401(K) options - with up to 4% match; Generous Paid Time Off (PTO) Plan; 9 Paid Holidays; 100% Employer-paid Basic Life / ADD Insurance; 100% Employer-paid Short-Term Disability; 80% Employer paid based medical plan with option for buy-up plan; 65% Employer paid based dental plan; Domestic Partner and stepchild coverage for all insurance plans; Employer paid one-hour of community / volunteer service per week; Opportunities for professional development and Opportunities for advancement.

Big Brothers Big Sisters of Tampa Bay is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.