Project Manager, Client Engagement and Growth

Company Description

Big Com is a creatively focused marketing and advertising agency based in Birmingham, AL, dedicated to helping national brands connect with the 95 MM consumers in the rapidly growing Southeast.

Started as a PR firm, Big brings a unique earned media mindset to every assignment, constantly pushing to make every idea, every activation, every marketing solution that much bigger. As a result, we look to hire the restless – those self-starters who are never completely satisfied, but instead push and keep pushing to make the most of their ideas all the way through execution.

Finally, experience and expertise are certainly critical considerations for the agency when it comes to hiring. But so too is enthusiasm and empathy. We work constantly to improve and protect our culture. So, while your talent might get you an interview at Big, ultimately, it’s chemistry that will get you a desk.

The Project Manager, Client Engagement & Growth is the operational lead behind all business development efforts, ensuring seamless execution of initiatives, optimizing internal processes, and maintaining momentum across new business activities. Reporting to the Creative Director-Creative Development, this role acts as the chief coordinator, overseeing and managing timelines, deliverables, and cross-functional collaboration to ensure an efficient and strategic approach to growth.

This position requires exceptional project management skills, strategic problem-solving, and a process-driven mindset. The Project Manager plays a pivotal role in refining and implementing systems that support business development, ensuring every stage—from prospect engagement to new account transition—is executed seamlessly.

 Key Responsibilities

 Project & Proposal Management

• Lead and manage timelines, deliverables, and follow-up actions related to new business proposals and pitches.
• Anticipate roadblocks and proactively address challenges to keep new business efforts moving forward efficiently.
• Partner with the Senior Strategist and Department Heads to support proposal content development, ensuring clarity, consistency, and strategic alignment.
• Collaborate with the Creative and Digital teams to ensure proposals, presentations, and client-facing materials are polished and brand-aligned.

Business Development Operations & Process Optimization

• Own and maintain key business development documentation, templates, and resources to support scalability.
• Manage and refine processes to improve efficiency in new business efforts, from lead qualification to proposal delivery.
• Track, monitor, and report on business development performance, providing insights that enhance decision-making.
• Identify opportunities for automation, standardization, and workflow improvements to streamline operations.
• Support the Creative Director-Creative Development and VP-Client Engagement, in the handoff process for new accounts, ensuring all internal teams are aligned and set up for success.
• Manage onboarding checklists, initial meeting coordination, and process documentation to facilitate a smooth transition from sales to account management.

 Cross-functional Coordination & Internal Communication

• Act as the central hub for all business development activities, ensuring smooth communication between departments.
• Work closely with the Marketing, Strategy, and Digital teams to gather insights and support business development initiatives.
• Facilitate alignment between lead generation, proposal development, and client onboarding processes.
• Serve as a trusted partner, ensuring all initiatives are executed with precision and efficiency.