What are the responsibilities and job description for the Order Fulfillment Coordinator position at Big Hit Creative Group?
Fulfillment / Pricing Coordinator
Location: Garland, TX (On-site)
Job Type: Full-Time
Company: Big Hit Creative Group
Big Hit Creative is a leading Brand Recognition Agency with over two decades of successful marketing experience. We offer a collaborative, flexible, and fun work environment where team members thrive.
We’re looking for a Fulfillment Coordinator who is highly detail-oriented, cheerful, professional, and driven. This role is ideal for someone who enjoys helping customers, keeping orders on track, and staying ahead of deadlines without letting anything fall through the cracks.
What You’ll Do:
- Respond to client and prospect quote requests
- Manage the entire order lifecycle — from inception to delivery
- Communicate directly with clients, vendors, and internal teams
- Confirm order details, place purchase orders, and manage all shipments
- Track projects using project management tools and calendar alerts
- Monitor and assist customers via our online store and chat
- Follow up with clients after each sale and maintain notes in CRM
- Source, price, and prepare customer quotes quickly and accurately, ensuring profitability
- Tackle problems head-on and follow through on each task to completion
What You’ll Need:
- Laser-sharp attention to detail — no detail is too small
- Friendly, customer-first mindset with strong communication skills (written and verbal)
- Ability to work independently, take initiative, and solve problems proactively
- Strong organizational skills and ability to manage competing priorities
- Comfort using Microsoft Outlook, Word, Excel, and PowerPoint
- Experience working with vendors and clients in a professional setting
- Coachable attitude and willingness to learn
- Must be able to count and manage numbers with accuracy (pricing, orders, invoices)
You’ll Love This Role If You Are:
- Detail-obsessed and thrive on getting things right the first time
- Energized by helping clients and seeing projects through from start to finish
- Persistent, deadline-driven, and adaptable when things change
- Able to think both creatively and strategically under pressure
- Looking for a workplace where your strengths are valued, your contributions matter, and your coworkers are actually fun to work with
Ready to be part of a winning team? Apply now and let’s build something great together.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $17