What are the responsibilities and job description for the Office Manager/Patient Care Coordinator position at Big Horn Basin Hearing?
The Office Manager will oversee daily operations, handle patient communications, and support the audiology team. This is a vital role in delivering exceptional care and service to our patients. The office manager acts as the main point of contact for coordinating patient appointments and handles office operations. This role requires a highly organized, personable, and proactive individual with a focus on both operational efficiency and patient satisfaction. The ideal candidate is compassionate, detail oriented, and highly organized with excellent communication and problem solving skills.
Responsibilities include:
- Manage day-to-day operations of the audiology office, including front desk, scheduling, and patient intake.
- Oversee appointment scheduling and optimize calendar efficiency for audiologists.
- Serve as the primary point of contact for patients, handling inquiries, insurance verification, and billing support.
- Ensure accuracy and compliance in patient records, insurance documentation, and HIPAA guidelines.
- Supervise administrative and front office staff, providing training and mentorship as needed.
- Maintain office supplies, manage inventory, and coordinate with vendors for equipment or hearing aid orders.
- Assist with financial tasks such as invoicing, processing payments, and managing accounts receivable.
- Develop and implement office policies, procedures, and workflows to improve efficiency.
- Collaborate with audiologists to support patient care and ensure a smooth clinic experience.
- Plan and manage staff meetings and assist with marketing or outreach initiatives as needed.
- Daily office operations including opening & closing, appointment preperation, cleaning, entering notes, basic hearing aid service.
Job Types: Part-time, Contract
Pay: $15.00 - $19.00 per hour
Expected hours: 25 – 40 per week
Ability to Commute:
- Cody, WY 82414 (Preferred)
Ability to Relocate:
- Cody, WY 82414: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $19