What are the responsibilities and job description for the Commercial Lines Small Business Customer Service Representative position at Big I Kentucky?
Summary :
Under direct supervision of agency manager, commercial customer service representatives are energetic, outgoing individuals with a passion for helping others. They are responsible for building and maintaining client relationships and providing exceptional customer service to our small business clients. Candidate should be a critical thinker, capable of understanding the needs of the clients and communicating decisions to various parties involved in the transaction, they should be incredibly detail oriented and must be able to constantly multi- task. Customer service representatives serve as the first point of contact for clients, the right hand of the account manager and producer and is a business partner to our carriers. Linville Insurance requires members of our team to possess a positive and winning attitude. We cultivate a culture of doing what is right, helping others and giving good quality advice to our clients.
Duties :
- Compiling data and verifying accuracy-cooperate in gathering all information needed for various insurance transactions
- Processing policy change, renewal and new business transactions
- Remarketing accounts as necessary
- Complete applications, quotations, and proposals in appropriate carrier proprietary system or agency management system.
- Actively cross selling current clients and refer to appropriate departments if needed
- Completing agency proposals as needed for new quotations and renewals
- Cancelling policies as requested
- Placing and processing coverages
- Issuing certificates and proof of insurance
- Handling client communications both electronically and in person
- Arrange payment terms and taking payments as needed
- Keeping informed on rates and coverage changes
- Maintaining a good working relationship with company underwriters and other personnel
- Keep abreast of trends and techniques and use agency selling aids to maintain a competitive status for the agency within the industry.
- Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
Required Knowledge, Skills and Abilities :
Benefits / Perks :
Compensation : $32,000.00 per year
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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Salary : $32,000
