What are the responsibilities and job description for the Customer Service Representative - Insurance position at Big I Kentucky?
Job Description
Join a premier insurance agency in Louisville, Kentucky, that values customer service above all else. As a Customer Service Representative focused on Commercial Lines/ P&C, you'll become an integral part of our close-knit team. While remote work is not an option, you'll enjoy a welcoming office environment and the opportunity to directly impact our clients' businesses.
At our agency, we pride ourselves on our commitment to excellence. We strive to provide personalized service tailored to each client's unique needs. In this role, you'll have the chance to build lasting relationships with our commercial clients, ensuring their insurance needs are met with precision and care.
If you are passionate about exceeding customer expectations, dedicated to delivering top-notch service, and eager to work alongside a team that values collaboration and positivity, we are looking for someone like you. Apply today and be a part of our customer-centric mission!
Salary: $25000.00 - $45000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Assistance: Provide support to commercial and P&C clients, answering inquiries and resolving issues promptly. Inbound Communication: Manage incoming calls and emails efficiently, ensuring clients receive timely responses. Policy Support: Assist with policy changes, renewals, and updates for insurance clients. Documentation: Maintain accurate records of client interactions and policy details in our system. Problem Solving: Address client concerns effectively, offering solutions to meet their needs. Collaboration: Work closely with colleagues to ensure a seamless client experience and efficient service delivery.
Requirements
Experience: Previous experience in insurance is preferred.
Communication Skills: Excellent verbal and written communication abilities to interact with clients and team members effectively.
Organization: Strong organizational skills to manage multiple tasks and priorities efficiently.
Customer Focus: A genuine commitment to delivering exceptional service and building positive relationships with clients.
Professionalism: Ability to maintain confidentiality, discretion, and a high level of integrity in all interactions.
Detail-Oriented: Keen attention to detail to ensure accuracy in policy documentation and client communication.
Company Description
Big I Kentucky, formerly the Independent Insurance Agents of Kentucky (IIAK) is the largest insurance trade association in the state, with more than 300 insurance agencies, employing more than 3,000 people as its members. Independent agents offer customers a choice of policies from a variety of insurance companies. This diversity enables flexibility, customization, competitive pricing and advocacy for the end consumer. These agents offer all lines of personal and business insurance including – property, casualty, life and health, as well as employee benefit plans and retirement products. Big I Kentucky members are Trusted Choice® agents committed to providing a high level of responsive, ethical, courteous and personalized customer service. The organization was founded in 1896.
Salary : $25,000 - $45,000
