What are the responsibilities and job description for the Automotive Service Writer position at Big Island Motors?
Summary
Customer Service-oriented person with excellent communication skills to join our team and act as liaison for our customers to address their vehicle repair needs.
Essential Duties
*Greet and interact with customers
*Assist with answering phones
*Schedule appointments
*Process orders
*Update customers on progress of repairs
*Process customer transactions upon completion of repairs
*Monitor delivery
*Provide communications and support to Service Department staff
Qualifications
*To perform this job successfully, an individual must enjoy working with people, possess clear communication skills, a willingness to learn, comfortable with computer work, and a professional attitude.
Education
*High school Diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
*Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to communicate effectively with customers and Team Members.
*Serious inquiries only
*Current Driver's License & Traffic Abstract required
*Pre-employment drug testing required
*Training provided
