Service Adviser/Warranty Clerk

Job Description

Job Description

A Service Writer's main responsibility is to interpret customer concerns for the technician so that the technician can diagnose and repair problems correctly.

The job duties of a Service Writer will include but are not limited to the following :

• Greeting customers and scheduling service appointments.
• Answering incoming calls and preparing estimates depending on the repair.
• Cataloging customers' concerns and comments.
• Writing service orders and descriptions of problems and repairs. Explaining repairs to customers and selling the customer on any needed repairs and upsell on any other repairs.
• Estimating the cost and time needed for repairs by making an estimate or quote.
• Follow proper systems and procedures, start, follow through and close RO's in a timely manner.
• Test-driving vehicles to confirm service repairs.
• Provide customers with updates regarding the repairs and parts updates
• Handling customer complaints.

Filing Warranty Claims

This is a full-time position. Bilingual is a plus but not required.