What are the responsibilities and job description for the At Your Service/Village Center Front Desk Assistant Manager position at Big Sky Resort?
Overview:
The Village Center Front Desk Assistant Manager assists with the maintaining and improving lodging operations by training, supervising, working with, and motivating Village Center Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment.
This position is also in charge of the At Your Service Department. This department is the help desk for the entire resort, keeps up on guests’ texts messages and inquires, along with being in charge of the Resorts Lost and Found.
Responsibilities:
This position is also in charge of the At Your Service Department. This department is the help desk for the entire resort, keeps up on guests’ texts messages and inquires, along with being in charge of the Resorts Lost and Found.
- Lead and support the Village Center Front Desk & At Your Service Team
- Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
- Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
- Hold all employees to a high level of performance
- Take action to quickly and creatively solve guest and employee problems
- Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
- Communicate any guest or employee problems in detail to Hotel Manager
- Communicate professionally in detail with other Front Desk Managers, MOD’s and Hotel Manager when needed in a timely manner
- Assist with initial and continued training of the Village Center Front Desk Associates
- Meet weekly with Hotel Manager to set, assess, and discuss team goals
- Contribute to agenda for the Village Center Front Desk Staff meetings
- Communicate effectively with guests, employees, and other managers
- Contribute to creating a culture of positivity, productivity, and professionalism
- Stay calm and maintain quality of work while under pressure
- Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
- Positive attitude
- Excellent communication skills
- Attention to detail
Additional information
Be a part of our full-time year round team and enjoy these great benefits!
- FREE Golf Pass and Ski Pass for you, your spouse and dependents
- FREE passes for spouse and dependents
- Discounted passes for friends and family
- Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
- 25%-50% off Food and Beverage Outlets
- 30% off Retail at all outlets with additional gear and sponsor discounts
- 401k and Medical and Dental benefits
- Wellness Days and PTO Accrual
