Systems and Software Manager - Food & Beverage

Overview

This Administrative role within the Food & Beverage department manages all software’s and systems utilized in the Food & Beverage department and ensures they are working effectively for the staff and the business. You are the lead in rolling out new systems and software, ensuring adequate training for all team members involved and that the systems and software’s are being utilized to improve the business. You wil consistently be evaluating all systems and software platforms on a scheduled basis for needed changes, improvements, or updates.

Responsibilities

Software and Systems Management:

• Leads execution of activities to support the overall F&B systems strategy.
• Owns the F&B POS system platform, adding new items and ensuring database is clean and functioning.
• You are the first responder to POS issues and must be able to troubleshoot and problem solve in a fast-paced environment.
• Ensures clear and timely communication of all software and processes that will impact property operations.
• Ensures hardware and equipment is maintained; inventory levels are kept in accordance with corporate guidelines.
• Supports culinary team to ensure compliance with purchasing, invoicing, recipe creation and inventory management.
• Manages all invoice recording and entering for the F&B department in a timely manner in accordance with the accounting schedule.
• Leads and conducts systems and software training to restaurant leadership teams on a seasonal basis. Conduct follow-up and specific training on as needed basis.
  
  

Leadership And Team Development

• Displays leadership with a hospitality mindset, exemplifies exceptional customer service and creates a positive, solution-focused environment for our staff and guests.
• Assigns all expectations and standards for systems adherence to appropriate team members.
• Manages systems and software budgets to maximize revenue and meet staff and customer needs.
• Champions all Big Sky Resorts standards, policies, and procedures.
• Establishes the foundation guidelines so team members understand expectations and parameters.
  
  

Collaborative/Formal Meetings

• Develop collaborative working relationship with outlet managers and F&B teams.
• Attending weekly outlet meetings to ensure training and adherence are seamless and well communicated
• Schedules systems and training meetings on a by need basis to discuss weekly goals and objectives
  

Qualifications

Education and Experience:

• 3 years’ of experience in the software management and system engineering in Food & Beverage focused environment, or related professional area.
• Experience and knowledge of restaurant POS systems, specifically Agilisys, Yellow Dog inventory software, Microsoft NAV and Microsoft Office. You will be building and maintaining back-office POS databases, restaurant costing software, high level knowledge of Microsoft office applications is required.
  
  

Competencies

Position-specific Competencies

• Patient - Achieves growth among team members by working in a steady and helpful manner; moves easily through ongoing change and adjustments made within the operation to support team and company goals.
• Detail-oriented - Ensures work is done in a complete, accurate and in accordance with Boyne standards and policies with an extreme sense of urgency in fine tuning the details.
• Composed - Remains calm at a faster than average work pace, combined with varied levels of business and a uniquely blended work force.
• Effective communicator - Ensures that conference & event details are delivered consistently to resort operations; possesses strong interpersonal communication skills to build working relationships that cross multiple divisions at the resort.
• Collaborative- Works closely with the Food & Beverage and IT teams to continuously improve and expand the software’s and systems in the F&B department to achieve the best results possible; ensures the opportunity for team members to be heard and is a champion for team member growth.
  
  

All full time year round employment at Big Sky Resort includes: 

• FREE Golf Pass for you, your spouse and dependents
• Free Scenic Lift Pass for you, your spouse and dependents 
• Free Ski Pass for you, your spouse and dependents
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents 
• Steep Lodging discounts for accommodation for friends and family (blackout dates apply) 
• 25% off Food discount at all outlets with charging privileges
• 30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts 
• Eligibility for affordable employee housing, a short walk or free bus ride away from work  
• 401k and Health benefits for you and your family