Maintenance Team Lead

Job Title: Maintenance Team Lead

Reports To: Operations Manager | Status: Full-time, year-round

Job Summary: We consider the members of the Maintenance Team to be the face of the company. With no physical check-in process, oftentimes the only person-to-person interactions we have with guests is when they're in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. They will work closely with all other teams as well as owners to coordinate the completion of tasks within properties. An ideal candidate is someone who has a desire to lead a team of people, has a background in maintenance, and is adept at diagnosing and troubleshooting unique and challenging situations.

Responsibilities:

• Management of Maintenance Team members including scheduling, assigning tasks, and coaching as needed.

• Training maintenance employees on techniques such as drywall repair, woodwork, lock installations, etc

• Create and improve on processes of the Maintenance Team. This includes things such as how schedules are created, how work orders are assigned and completed, etc.

• Researching and implementing new changes for the company. For example, how could we phase in all LED lights to our inventory, how can we improve/simplify the collection or trash from properties, how can we standardize the stocking and replacement of inventory to simplify the process.

• Ensuring the satisfactory completion of tasks assigned to Maintenance Team employees.

• Communicating as needed directly with property owners and other employees on maintenance related tasks taking place in properties. This includes explaining maintenance tasks taking place, scheduling projects with outside vendors as needed and communicating the plans for those projects with the owners and other employees involved.

• Overseeing the purchase of supplies used by the maintenance department. This will include: ensuring an adequate supply of needed items, annual reporting of costs associated with items purchased and doing routine budget reviews.

• Ensuring that all expectations outlined in the Winter Park Lodging Company Employee Handbook are adhered to by maintenance department personnel.

• Maintaining safe and healthy work environment by following standards and procedures; complying with legal codes and regulations.

• Assisting with all responsibilities defined by the Maintenance Team Member job description.

• Assisting in all duties as assigned.

Qualifications:

• The ability to multi-task and delegate work amongst multiple employees is a must have for this position

• Ability to build and retain strong relationships with other team members

• Computer literacy

• Clean, professional appearance

• Ability to lift 75 pounds

• Detail oriented

• Reliable transportation and a valid driver's license

• High School diploma or GED.

Benefits:

• 401K with up to 4% match

• PTO Sick Time

• Company paid cell phone or monthly stipend

• Friends & Family lodging discount

Job Type: Full-time

Pay: $75,000-$80,000 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Education:

• High school or equivalent (Preferred)

Work Location: In person