What are the responsibilities and job description for the Service Administrator position at Bigfoot Staffing?

Job Description

BigFoot Staffing is thrilled to partner with a great employer headquartered in SW Portland to offer you this exciting opportunity! Our client is known for their exceptional products and outstanding reputation, and theyre looking for a talented Service Administrator to support their Field Service Team. If youre seeking a stable and rewarding career with a company that values its team members, wed love to connect with you!

Key Responsibilities

Service Coordination : Schedule service repairs and preventive maintenance efficiently, assigning tasks to technicians.
Technical Insight : Review technical manuals to understand service and parts requirements and address customer technical concerns.
Resource Management : Reserve necessary parts and tools for field service assignments and coordinate warranty repairs with vendors.
Customer Interaction : Prepare customer quotes, proactively promote factory service contracts, and schedule equipment servicing.
Follow-Up : Ensure repairs are completed thoroughly and follow up with customers to confirm satisfaction.
Training & Development : Participate in training sessions and fieldwork with technicians to enhance technical understanding.
Team Collaboration : Assist in meetings, discussion groups, and maintain clear communication within the team.
Record Keeping : Complete detailed, accurate work orders and maintain confidentiality of sensitive technical information.

Qualifications

Education : High school diploma required; business training is a plus.

Technical Skills : Proficiency in Microsoft Office and the ability to type at least 40 words per minute. ERP system experience and forklift operation training are advantageous.

Experience : At least 4 years in customer service; mechanical and / or electrical experience is a bonus.

Ideal Candidate Attributes

Technical Aptitude : Comfortable with mechanical and electrical concepts and able to troubleshoot effectively.

Organizational Skills : Highly organized with the ability to manage multiple tasks and prioritize efficiently.

Problem-Solving Ability : Capable of resolving practical problems and adapting to various situations.

Communication Skills : Strong written and verbal skills to clearly relay technical information.

Initiative : Self-motivated with a proactive approach to developing new customer relationships and selling services.

Comprehensive Benefits Package :

Compensation : $26-$30 DOE

Health and Wellness : Medical, dental, and vision insurance, as well as mental health support programs.

Financial Security : 401(k) plan with company match, life insurance, and disability coverage.

Paid Time Off : Generous PTO, paid holidays, and parental leave.

Professional Development : Tuition reimbursement, access to training programs, and career development opportunities.

Additional Perks : Flexible work hours, employee wellness programs, and company-sponsored events.

If youre detail-oriented, technically inclined, and ready to contribute to a supportive and innovative team, apply today! We look forward to connecting with you and discussing this exciting opportunity further.

By applying for this job, you consent to being contacted by BigFoot Staffing representatives about job opportunities via text messaging. Standard messaging rates may apply. You may opt-out at any time by replying 'STOP' to any message received.

INDHP

OUHP

Salary : $26 - $30

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What are the responsibilities and job description for the Service Administrator position at Bigfoot Staffing?

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