What are the responsibilities and job description for the Bilingual Customer Service Representative position at Concierge Third Party Administrator?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer support in both English and another language, ensuring that our clients receive the highest level of service. Your ability to communicate effectively with diverse clientele will be essential in addressing inquiries, resolving issues, and fostering positive relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in both English and a second language.
- Provide accurate information regarding products and services to clients.
- Assist customers with order processing, returns, and account management.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Identify opportunities for upselling or cross-selling products during customer interactions.
- Handle complaints and resolve issues promptly while maintaining a professional demeanor.
- Stay updated on product knowledge and company policies to effectively assist customers.
Qualifications
- Proven experience in a call center or customer service environment is preferred.
- Bilingual proficiency in English and another language is required; multilingual candidates are encouraged to apply.
- Strong communication skills with the ability to engage effectively with clients from diverse backgrounds.
- Familiarity with office software and computerized systems for data entry and record keeping.
- Excellent problem-solving skills with a focus on client satisfaction.
- Ability to work independently as well as collaboratively within a team setting.
- Previous experience in sales or client services is a plus.
Join us in delivering outstanding service while utilizing your bilingual skills to make a difference for our customers!
Job Type: Full-time
Pay: $37,083.00 - $42,701.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Language:
- Spanish (Required)
Ability to Commute:
- Bartlesville, OK 74006 (Required)
Ability to Relocate:
- Bartlesville, OK 74006: Relocate before starting work (Required)
Work Location: In person
Salary : $37,083 - $42,701
