Senior Digital Client Service Manager (Project Manager)

SR. DIGITAL CLIENT SERVICE MANAGER

Position Type: Full time

Reports To: Director of Client Services

Location: Cincinnati, Ohio

Manages Others: No

Hours: 40 hours per week

Salary Range: $60,000-75,000

***This hybrid role in Cincinnati, Ohio, requires three in-office days per week. Only candidates residing in the Cincinnati area will be considered.***

ABOUT BIG ORANGE MARKETING

BigOrange Marketing excels in creating websites and comprehensive digital marketing strategies that elevate businesses' visibility, drive tangible results, and optimize time efficiency. As a dynamic and expanding agency, we focus on delivering specialized marketing solutions for sectors such as managed service providers, information technology, manufacturing, residential construction, and home improvement industries. 

Our expertise lies in crafting impactful websites and executing full-scale marketing services designed to generate leads consistently. The metric of our success is directly linked to the quantity of leads we secure for our clients each month, ensuring we align our achievements with their growth objectives.

ABOUT THE ROLE

The Sr. Digital Client Services Manager will be responsible for onboarding new marketing projects and ensuring that projects are moving steadily through our team of writers, designers, client services and developers each week. The Digital Client Services Manager is responsible for managing campaigns and digital projects from initiation through post-launch project review, on time and within budget. The Digital Client Services Manager will also manage the ongoing monthly work to ensure that all deadlines are being met and clients are getting great results. 

The Sr. Digital Client Services Manager is the person in charge of scoping projects, creating timelines and managing resource allocation to ensure accurate project delivery, and ensuring the final deliverable meets agency and client’s expectations. We are looking for a team player who gets things done efficiently and is able to hit the ground running. We'd also like you to have significant digital experience, preferably digital agency experience. Also we will be looking for you to review client analytics monthly, prepare monthly KPI reports and lead client calls for our IT services and manufacturing clients. 

You should have command of the best practices and trends in all things digital, SEO, development, content marketing, social media marketing and enjoy working with creatives and writers. You must also have played a key role in developing and launching websites. 

RESPONSIBILITIES 

• CLIENT SERVICE: Promptly addressing client concerns, building reliable relationships, and balancing effective strategies and tactical execution that deliver measurable outcomes that matter to the client’s business. Setting reasonable expectations and continuously communicating progress toward goals and managing their budget to ensure the firm's profitability.
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• SOCIAL MEDIA MANAGEMENT: Create social media strategies and engagement for our agency and clients' profiles and presence, including Facebook, X, LinkedIn and Google My Business. Regularly writing a month’s worth of fun social media posts and recaps of campaigns for 3-5 clients and scheduling once the posts are approved.
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• CONTENT CREATION: Writing blog posts, landing pages, web content and emails under direction of our content director. Following best practices for SEO content writing. Writing blog posts and case studies for clients in the technology, construction and manufacturing industries. Writing and testing monthly email newsletters for clients using designated design templates. 
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• OPTIMIZED DESIGN ASSETS: Ability to update existing design templates, download them, share them while following instructions to compress files and maintain their quality.
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• UPDATE WEBSITES: Regularly uploading clients’ blog posts to their websites using our blog templates and instructions through WordPress and Squarespace.
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• PAID ADS: Google Ads copywriting and Google Ads monitoring and management.

WHAT YOU NEED TO SUCCEED

The ideal candidate for this role must excel at juggling timely tasks, managing multiple schedules, and smoothly transitioning between clients and deliverables, all while effectively prioritizing their workload. You should be someone who thrives on planning your day ahead of time, prefers not to rush through tasks, and has a keen eye for detail, ensuring consistency across your work. Staying ahead of schedules and routinely double-checking your work should come naturally to you. You must be ready to dive into tasks hands-on, beyond merely delegating work, showing a proactive and engaged approach to every challenge.

Required: 

• A BA/BS degree in Writing, Marketing, or Business
• Proven ability to manage multiple projects in a fast-paced environment with experience in website development, digital marketing strategy, and direct experience with WordPress.
• Solid understanding and demonstrated expertise in web design and digital marketing strategies, capable of leading clients toward innovative campaigns.
• Experience managing remote teams of graphic designers and developers across various time zones, with a commitment to daily communication.
• Proficiency in SEO writing, editing, analysis, content planning, and project management, aiming for excellent client results.
• Strong analytical skills for conducting monthly KPI reviews to assess web client progress, challenges, and team productivity.
• Excellent verbal and written communication skills, with an eagerness to learn about clients' industries and needs.
• Ability to manage the lifecycle of multiple projects efficiently, with knowledge in using digital management tools like Buffer, Asana, Harvest, Moz, and Google Analytics.
• 1-3 years of professional marketing experience, preferably in an agency setting, with a proactive approach to task and schedule management.
• Highly organized with a strong ability to anticipate and address potential roadblocks proactively.
• Detail-oriented with a preference for planning, consistency, and double-checking work. Openness to hands-on work in addition to delegation.

Bonus Skills: 

• Experience in Manufacturing or Information Technology industries greatly preferred.
• Experience with Canva, SquareSpace, HubSpot, Constant Contact, Google Analytics, or familiarity with inbound marketing methodology, content management, and social media management.
• Knowledge in HTML or CSS.

Highly Desired: 

• Previous agency experience.
• HubSpot certification, or the ability to achieve certification within the first six months of employment.
• Familiarity with using Asana as a project management tool.
• Additional content writing skills are advantageous.

WHAT YOU WILL DO

• Manage assigned clients' web design/development projects and oversee ongoing content and social media marketing plans.
• Analyze client data, conduct regular meetings, and lead calls to review SEO outcomes and client objectives.
• Conduct the initial kick-off call to discuss the website's creative brief with the client.
• Lead weekly calls to gather client feedback and relay necessary adjustments to the web development team.
• Coordinate weekly tasks for team members, setting clear priorities to prevent overload.
• Monitor project budgets to ensure alignment with client goals and expectations.
• Perform quality assurance testing on websites to guarantee functionality throughout the development process.

WHAT YOU GET 

• We offer a competitive salary range, commensurate with experience, along with professional development opportunities.
• Collaborate with and learn from a network of talented digital strategists, website developers, and marketers, all committed to driving success.
• Eligible employees have the option to elect medical benefits, subject to meeting the organization's and individual's eligibility requirements.
• Flexible scheduling within designated weekly timeframes. Option to work from home 2 days per week.
• Opportunities for internal promotion.

BigOrange Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need. 

APPLY TODAY!