Ticketing Director

Job Title: Ticketing Director

Location: Knoxville, TN

Type: Full-time, Salary

About Bijou Theatre:

The Bijou Theatre, located in the heart of Knoxville, is one of East Tennessee’s most treasured historical landmarks and a vibrant hub for live entertainment, from acclaimed concerts to community-driven events. We are currently seeking a meticulous and detail-oriented professional to join our team as a Ticketing Director to lead and innovate our ticketing operations – ensuring every event sets the stage for excellence. If you have a passion for the arts, strong organizational skills, and a proven track record in managing end-to-end ticketing operations, we want to hear from you.

Roles & Responsibilities:

1. Coordinating the On Sale of New Events:

  - Collaborate with event promoters, producers, and internal stakeholders to determine on-sale dates, ticket pricing, and ticketing strategies.

  - Implement and oversee the on-sale process, ensuring a smooth and efficient ticket-purchasing experience for patrons while implementing changes and requests from agencies and clients.

2. Building New Events in the Ticketmaster System:

  - Accurately input event details into the Ticketmaster system, including pricing structures, VIP programs, seating charts, and event descriptions.

  - Work closely with the marketing team to ensure all promotional materials align with ticketing information.

3. Managing and Maintaining the Ticketing Process:

  - Oversee all ticketing operations from event confirmation to performance.

  - Manage ticketing holds, comps, guest lists, and the release of held or unused seats as needed.

  - Ensure accuracy and completeness of ticketing data in collaboration with internal departments.

4. Communicating Show Details with Box Office Staff:

  - Provide clear and detailed event information to the box office staff to support excellent customer service.

  - Address any ticketing-related inquiries or issues raised by the box office team and assist with resolution as needed.

5. Creating Night-of-Show Box Office Staffing Schedules:

  - Develop and implement staffing schedules for the Bijou Theatre and the Tennessee Theatre for box office personnel on event nights.

  - Provide training to all box office staff, ensuring they are well-versed in ticketing procedures and customer service protocols.

6. Pulling Reports and Data:

  - Generate reports from the ticketing system to provide data insights to the marketing and communication teams.

  - Collaborate with marketing teams to track and report on sale reports, customer demographics, and other relevant metrics.

Qualifications:

- Bachelor's degree in Business, Arts Management, or a related field preferred; equivalent professional experience with the Ticketmaster platform may be considered in place of a degree.

- Proven experience in end-to-end ticketing operations, preferably in a live entertainment or performing arts setting.

- Proficiency with Ticketmaster or similar ticketing systems.

- Strong organizational and communication skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Exceptional attention to detail and a commitment to data accuracy.

- Leadership skills to effectively manage and train box office staff.

How to Apply:

If you are a dedicated professional with a passion for the arts and a strong background in managing comprehensive ticketing operations, please submit your resume and cover letter to jobs@knoxbijou.org

Application Deadline: Monday, May 19th

The Bijou Theatre is an equal-opportunity employer. We encourage individuals of all backgrounds to apply.