Ford Automotive Service Director

Job Overview:

Bill Currie Ford is seeking an experienced and results-driven Automotive Service Director to lead our high-volume service department. This role is responsible for overseeing daily operations, driving profitability, and ensuring top-tier customer satisfaction. The ideal candidate will have a proven track record in fixed operations management, team leadership, and process optimization within a Ford or high-volume dealership setting.

Key Responsibilities:

Department Leadership & Team Management

• Oversee Service Department, and Mobile Service operations to ensure efficiency and profitability.
• Lead, train, and develop a high-performing team of service advisors, technicians, and support staff.
• Implement employee training programs to maintain Ford certification and technical expertise.
• Foster a positive, customer-focused culture that aligns with dealership goals.

Customer Satisfaction & Retention

• Maintain high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) ratings.
• Address and resolve customer complaints professionally to ensure repeat business.
• Oversee service follow-up programs to enhance retention and increase return visits.
• Implement digital solutions like online scheduling, mobile service, and pickup/delivery options.

Financial & Performance Management

• Manage the Service Department Profit, ensuring profitability and cost control.
• Set and track performance goals for labor sales, gross profit, and technician efficiency.
• Optimize effective labor rate (ELR), upselling strategies, and warranty claim processes.
• Maximize technician productivity and service throughput to increase revenue.

Process Improvement & Operational Efficiency

• Implement best practices for technician dispatching, multi-point inspections (MPIs), and repair order (RO) flow.
• Leverage R&R, X-time, and FordPass to streamline operations and enhance customer experience.
• Reduce cycle times and increase service capacity to meet growing customer demand.
• Ensure Service operations meet efficiency and profitability benchmarks.

Qualifications & Requirements:

✔ 5 years of experience as a FORD Service Director in a high-volume dealership (Ford experience preferred).
✔ Proven track record in service financial performance analysis, and KPI tracking.
✔ Strong knowledge of R&R, X-time, Ford Pass, and dealership service technologies.
✔ Expertise in customer service strategies, operational efficiency, and technician productivity improvements.
✔ Excellent leadership, team-building, and communication skills.
✔ Ability to implement process improvements and drive department success.

Job Type: Full-time

Pay: From $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Ford: 5 years (Preferred)

Ability to Commute:

• Tampa, FL 33614 (Required)

Ability to Relocate:

• Tampa, FL 33614: Relocate before starting work (Required)

Work Location: In person

Salary : $150,000