Collections and Recovery Specialist

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Are you ready to make a real difference — for customers and the company?

In this role you will help individuals navigate financial hardship while driving real business impact. If you’re someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine.

This posting is to build a candidate pool for anticipated future job openings. While there might not be an immediate vacancy, we encourage you to apply so you will have the opportunity to join our team when a position becomes available.

What You'll Do:

As a Collections and Recovery Specialist, you’ll play a crucial role in helping clients recover delinquent loan products and past-due accounts. You’ll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control — and earning strong commission while doing it.

• Contacting consumers to collect on overdue accounts via outbound and inbound calls

• Negotiating payoffs, settlements, and payment plans

• Communicating with respect and empathy, offering realistic solutions to distressed clients

• Documenting all communications and guiding customers through payment systems (online or IVR)

• Navigating state-specific collection laws and legal recovery processes

• Managing daily work logs, prioritizing accounts, and maintaining call productivity

• Performing skip tracing and using investigative tools to locate consumers

• Completing required compliance certifications per client and regulatory guidelines

What We're Looking For:

Work Environment & Location

• We have onsite and hybrid opportunities available.

• For all hybrid positions we require a minimum of 3 months onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.

• Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Work Experience

• Previous experience in collections and debt recovery is required

Skills & Abilities

• A self-starter who communicates clearly and professionally

• Someone who goes the extra mile to support clients and team goals

• A results-driven individual who thrives on meeting and exceeding targets

• A team player who brings energy and collaboration to every task

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

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Website – https://www.billgosling.com/careers

 

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!