Relief Call Specialist - Crisis Support Hotline

JOB ANNOUNCEMENT
Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth

and families. Our agency - from our executive team to our line staff - is committed to improving the lives
and conditions of the people we serve. We provide direct services to more than 3,500 children, youth,

young adults and families in Santa Clara County. BWC provides services that meet the cultural and
linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ

community and non-able body community. Join us and become a difference maker at Bill Wilson Center!
Find out more at http://www.billwilsoncenter.org/bwc_jobs/

RELIEF Call Specialist

SUMMARY:

The RELIEF Call Specialist will support the Contact Cares/Centralized Intake program
by filling in shifts that need to be covered. The RELIEF Call Specialist will perform basic
administrative duties, take calls when no volunteer is available and provide Centralized
Intake services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist Program Manager with tasks as instructed
• Fills in for Call Specialist or Volunteers when they are not available.
• Responds to crisis situations as needed with clients calling any of the lines
• Provides Centralized Intake services to clients calling for services
• Provides feedback to Program Manager on volunteer performance
• Data collection and data entry
• Answers crisis hotline calls and assist clients directly with crisis intervention
• Assists with outreach and community presentations
• Assist with Contact Cares trainings for volunteers
• Office maintenance: photocopies, files, stocking supplies
• Attends monthly meetings as required
• Compiles and updates caller information for database
• Ensure that BWC property and sites are neat and tidy and report all maintenance

management immediately.
• Other duties as assigned

QUALIFICATIONS:

AA preferred; or high school diploma plus one to three years related experience and/or
training; or equivalent combination of education and experience. Must be punctual,
efficient and organized; effective and professional under pressure. Ability to balance
RELIEF Call Specialist - Contact Cares Centralized Intake

excellent client care with meeting deadlines and ensuring positive program goals and
outcomes. Experience providing services to clients of various racial, ethnic,
socioeconomic backgrounds or sexual identity who are overrepresented in homeless
populations as well as working in different cultural environments. An understanding of
humility and respect for working with homeless youth and families. Excellent
communication skills - must be personable and informative when presenting BWC
programs and services. Valid California driver's license with access to a personal
vehicle, Fingerprint/background check.

All applicants are required to be fully vaccination with booster against COVID-19
(if eligible or agree to receive booster at the time of eligibility) prior to
employment.

SALARY RANGE:
$22.00 per hr. No benefits.

For consideration, please submit cover letter and resume (reference the position name in

the subject line and/or cover letter) to:

BILL WILSON CENTER
ATTN: Resumes

FAX: (408) 244-4022
Email: resumes@billwilsoncenter.org

EEO:
Bill Wilson Center is an Equal Opportunity/Affirmative Action employer committed to building a team that represents
the racial, ethnic and linguistic needs of our community. People of color, women, persons with disabilities, and
persons who are LGBTQ are strongly encouraged to apply.

This position description intends to describe the general nature and level of work being performed by people
assigned to this job. It is not intended to include all duties and responsibilities. Because of a need to remain
responsive to the needs of our clients and BWC’s operations, responsibilities may be modified at any time.

RELIEF Call Specialist - Contact Cares Centralized Intake