What are the responsibilities and job description for the Service BDC/CIC Representative position at Bill Wright Toyota?
The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00.
Position Purpose
The Service BDC Representative is responsible for scheduling tasks for the Service Department.
Essential Duties and Responsibilities
Handle in-coming calls regarding service.
Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
Confirm and enter all internet appointments into xtime scheduler
Follow up on no show service customer appointments and reschedule.
Follow up with customers for the CRM program.
Confirm appointments for each following day.
Utilize the Service scripts on all inbound and outbound service calls, text and emails.
Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
Adhere to established dress code policy at all times.
Safeguard customer and Dealer information per established policy.
Exemplifies organizational culture and holds others in department accountable for doing the same.
Accomplishes all current and future tasks as appropriately assigned or requested.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service BDC/CIC Representative?
Sign up to receive alerts about other jobs on the Service BDC/CIC Representative career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Service BDC/CIC Representative.
Click the checkbox next to the jobs that you are interested in.
